Customer Care Coordinator - Ivybridge, United Kingdom - AMR Property Recruitment South West

AMR Property Recruitment South West

Verified Company

Ivybridge, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Experienced Customer Care Coordinator required for Award Winning Developer in the South West. Monday - Friday with salary IRO £26 - £28,000 PA

Our client, an award-winning developer in the South West is seeking an exceptional Customer Care Coordinator to deliver first class service throughout the customer service process, and post completion of their property.

The Customer Services team must have the ability to work effectively and efficiently, and manage customers' expectations appropriately, with the objective of achieving exceptional customer satisfaction.

Customer facing experience is essential, together with experience of the property industry.

The Role:

Assist the Customer Care Manager with daytoday business and customer requirements.
Work within the guidelines of company standards.
Be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently.
Meet with customers in their homes to establish any defects.
Monitor the Customer Service inbox.
Ensure accuracy of all customer details and all communication is correctly recorded on th4 company CRM system and communicate regularly with customers in accordance with the procedures set out.
Produce and maintain plot files and create and issue work instructions. Log and manage all items reported by customers.
Diary management, ensuring appointments are scheduled effectively.
Liaise with the Maintenance Technicians, Sub-Contractors & Material Suppliers; Monitor the progress of works and ensure customers remain updated regarding appointments etc.
Contribute to improving the business, protecting, and enhancing the reputation of the company by putting forward new ideas and, when requested to do so, implementing change.
Undertake wider general administrative tasks as needed within the business.

What is required from you:

Previous experience with New Build customer care roles.
Previous customer facing experience within a fastpaced environment.
Selfmotivated, act on your own initiative as well as be part of a team.
Maintain a smart, polite, diligent, and professional manner.
Exceptional communication and customer service skills.
Excellent problemsolving skills and forethought, communication, and attention to detail.
Thrive in a fastpaced environment and be adaptable to change.
The ability to remain calm and focused within a pressurised environment.
Must be IT literate with good knowledge of Excel, Word, and Outlook
Have a full and clean driving licence.

Salary circa £28,000 Monday to Friday pm

AMR are one of the UK's largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.

If this role is not suitable for you, but you know of someone that might be interested, please remember our £150 - Recommend a friend scheme (Subject to our terms and conditions)

Salary:
£26,000.00-£28,000.00 per year

Schedule: