Debt Recovery Specialist - Sale, United Kingdom - Verastar

Verastar

Verified Company

Sale, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Debt Recoveries Specialist, you will be responsible for the management of customers who enter the DCA>Legal>Enforcement process.

This follows the early arrears and disconnection process and is applicable for those customers accounts that are in a severe delinquent status.

Our goal to prevent any legal action being taken against a customer unless there is no other alternative.

The process is managed in such a way as to give the customer the opportunity to resolve their overdue balance prior to formal proceedings.

What you'll be doing

This role will involve you supporting the DCA with any queries or information required to increase the likelihood of collection.

Following the DCA phase, there could be a need to take formal legal action to recovery monies owed to the business, the Recoveries Agent will support the 3rd party partner in this process and any subsequent defended action.

This may entail preparing witness statements or compiling evidence packs to support our 3rd parties.

The legal phase may also include enforcement action which again will require support from the Recoveries Agent to ensure action is only taken in circumstances that require it.

Attention to detail is imperative in this phase.

Your role will also involve:

Onboarding customers into the DCA model. Will be responsible for dedicated DCA on the panel.
You will be resolving any queries/disputes provided by DCA
You will be responsible for supporting Legal process by completing prelegal criteria
You'll be compiling evidence packs or supporting witness statements.
You will be liaising with Enforcement agent to support recovery
You'll be supporting invoice approval process for DCA/Legal Partners and ensure all activity complies with all regulatory standards, GDPR and quality policies

We're looking for people that have

Strong communication skills written and verbal
People that are selfmotivated but can also work well within a team
Understanding of the Legal Debt Recovery Process
Strong numeracy skills

Experience

12 months experience working in a debt recovery or collections role, essential.
Experience of working in the Utilities sector, highly desirable
Relatable and positive experience of working in a fastpaced transforming organisation

Qualifications and other requirements

Industry Experience: Information Technology, Utilities and/or Service provision; preferred
IT literate, with knowledge of the effective use of Microsoft

In return for your hard work, you'll get

25 days holiday with the option to buy and sell more
Discounts at 100s of high street and online stores
Free Life Assurance, Cycle to work and travel loans for people wanting a greener commute
Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance

The important extras

Amazing onsite facilities, such as free onsite gym, free parking, subsidised café and to top it off an onsite subsided bar for afterwork drinks, quiz nights and social events
Hybrid working option to work two days from home if you choose
Access to our awardwinning training and development programmes
Opportunities to get involved in charity fundraising and volunteering days through our giving back movement

Our newly refurbished HQ is based in the heart of Sale Moor Village next to Sale Water Park.

We're only a stone's throw away from the M60 and just a short 5-minute walk from the Airport Metro Link line and Sale Town Centre.

We also have plenty of free on-site car parking as well as a bike locker if you choose to cycle in.