Lead, mentor, and develop a Client Services team of 25, including six direct reports
- Drive client retention and revenue growth across the portfolio
- Serve as the senior point of contact for key clients, providing strategic direction and commercial insight
- Support and guide your direct reports with key client relationships and wider team management
- Act as a trusted escalation point for high-profile pitches and complex client challenges
- Sit as a member of the Senior Management Team (SMT), ensuring clear communication and alignment between Senior leadership and the wider Client Services function
- Lead input into new business pitches and proposals
- Foster a culture of collaboration, accountability, and performance within the team
- Demonstrate strong conflict resolution and client relationship management skills
- Hold overall responsibility for team targets and performance outcomes
- A proven commercial leader with significant experience in digital marketing, ideally with deep knowledge of SEO and PPC
- Demonstrated ability to improve client retention and drive revenue growth
- Confident managing large teams and developing senior client service professionals
- Skilled communicator who can balance strategic oversight with hands‑on leadership
- Adept at managing multiple priorities, with a calm and professional approach to escalation and challenge
- Comfortable operating at a senior level within a fast‑paced, evolving business
- Competitive salary, up to £80,000
- Bonus structure aligned to team performance
- Hybrid working (Leeds or Manchester, with flexibility)
- Opportunity to lead a high‑performing team and make a tangible impact on agency growth
-
The Service Delivery and Performance Lead will provide operational leadership to ensure the safe, effective, and efficient delivery of a portfolio of Leeds GP Confederation services. · ...
Leeds1 month ago
-
The Service Delivery and Performance Lead will provide operational leadership to ensure the safe, effective, and efficient delivery of a portfolio of Leeds GP Confederation services, · performance management · service improvement · ...
Leeds LS DL4 weeks ago
-
Revenues Service Manager will thrive on supporting the team and service, joining us in our ambition to become Best City working together as a Team for Leeds Do your values match ours do you have something to offer Leeds City Council seeks talented individuals who embody council v ...
Leeds £51,356 - £54,495 (GBP)2 weeks ago
-
We are recruiting a Field Line Manager to support our engineers in delivering exceptional customer service while meeting and exceeding customer KPI and SLA targets. · ...
Leeds £42,000 - £45,000 (GBP)3 weeks ago
-
Drive sales performance and grow the business while ensuring exceptional customer experience. Manage high-performing team of clinical professionals and foster culture of excellence. · ...
Leeds1 month ago
-
We think beyond accounting by putting finance teams into businesses helping them unlock growth with full, · affordable accounts teams that support every step of their journey.This is an exciting time to join Northern Accountants We are on our journey to become a top 100 Accountan ...
Leeds £46,000 - £55,000 (GBP)1 month ago
-
The Pool Maintenance Specialist Trainee will maintain pools at client's and associated facilities for the company. · ...
Leeds6 days ago
-
The Pool Maintenance Specialist Trainee will maintain pools at client's and associated facilities for the company. · ...
Leeds1 month ago
-
Brio Digital are supporitng a consultancy partner who are seeking an experienced Supplier / Delivery Manager to support a major NHS programme. · ...
Leeds3 weeks ago
-
We are seeking an experienced analytical thinker to join our team as a Retail Supply Chain Performance Analyst. You will drive data-led insights that directly improve supply chain service and reduce costs across retail operations. · Analysing supply chain performance data and KPI ...
Leeds1 month ago
-
Job summary · We have an exciting opportunity for a Service Delivery Manager to join our growing team.The role focuses on the effective coordination of IT service management activities, ensuring services are stable, well-governed, · and delivered in line with contractual and oper ...
Leeds3 weeks ago
-
We are seeking a full-time Field Services Engineer to join our team in Leeds. · performing troubleshooting and preventive maintenance · providing technical support to resolve equipment issues · ...
Leeds1 week ago
-
Take ownership of the largest service centre and drive growth with a leading UK refrigeration and HVAC specialist. · ...
Leeds2 weeks ago
-
A commercial focussed and analytical individual looking for a fast paced and varied role in a company that will add direct value to decision marking across the business. · ...
Leeds1 month ago
-
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. · Lead and manage all aspects of the effective Logistics account operation, ensuring achievement of budgeted and/or targeted s ...
Leeds4 days ago
-
An exciting new Regional Contract Manager opportunity at DX. · Experience of managing budgets, cost controls, revenue and profit and loss · Seek improvements without having to be prompted · Identify problems and design deployable solutions · ...
Leeds5 days ago
-
+Are you ready to do the best work of your career? We're looking for an experienced Remortgage Manager with a passion for leadership and delivering exceptional client service, to join our growing Remortgage department based in our growing Leeds office. · +Lead and manage a high-p ...
Leeds £35,000 - £50,000 (GBP)1 week ago
-
We're looking for a Performance Analyst to join our team in Digital Channels. As a Performance Analyst, you'll help us understand how services perform end-to-end and use data to make a real difference. · You'll work closely with multidisciplinary teams to ensure measurement is bu ...
Leeds2 weeks ago
-
The company are looking for an individual who can demonstrate resource and headcount optimization, cross-functional collaboration, driving operational excellence to deliver market-leading results around quality, · safety, cost performance and overall delivery targets. Provide lea ...
Leeds £40,000 - £75,000 (GBP) per year3 days ago
-
We are looking for a Performance Analyst to join our team in DWP. As a Performance Analyst you will shape how digital services are designed, measured and improved.You'll work closely with multidisciplinary teams to ensure measurement is built into services from the start. · Desig ...
Leeds2 weeks ago
-
Excellent opportunity for a commercial focussed and analytical individual looking for a fast paced and varied role that will add direct value to decision making across the business. · Taking ownership of reporting, analysis and commentary of performance · Coordinating budgeting, ...
Leeds1 month ago
Director of Client Services Performance - Leeds - IDHL Group
Description
Who are IDHL?
At IDHL, we're more than a digital agency, we're a strategic partner to ambitious brands, helping them accelerate growth in the digital economy.
Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence – all working closely together to create impact across channels.
We're also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement.
What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone.
About the Role
We're looking for an experienced Director of Client Services to lead and develop our Client Services function, overseeing a team of around 25 talented professionals.
This is a pivotal leadership role for a commercially driven individual with a strong background in SEO, PPC, and digital marketing who thrives on building client relationships, driving performance, and empowering teams to deliver exceptional results.
Key Responsibilities
About You
The Offer
#J-18808-Ljbffr
-
Service Delivery and Performance Lead
Only for registered members Leeds
-
Service Delivery and Performance Lead
Only for registered members Leeds LS DL
-
Revenues Service Manager
Only for registered members Leeds
-
Field Line Manager
Only for registered members Leeds
-
Store Manager
Only for registered members Leeds
-
Portfolio Manager
Only for registered members Leeds
-
Pool Maintenance Specialist Trainee
Only for registered members Leeds
-
Pool Maintenance Specialist Trainee
Only for registered members Leeds
-
Supplier Manager
Only for registered members Leeds
-
Retail Supply Chain Performance Analyst – Leeds
Only for registered members Leeds
-
Service Delivery Manager
Only for registered members Leeds
-
Field Services Engineer
Only for registered members Leeds
-
Service Manager
Only for registered members Leeds
-
Commercial Finance Manager
Only for registered members Leeds
-
Regional Contract Manager
Only for registered members Leeds
-
Regional Contract Manager
Only for registered members Leeds
-
Remortgage Team Manager
Only for registered members Leeds
-
Performance Analyst
Only for registered members Leeds
-
Operations Manager
Only for registered members Leeds
-
Performance Analyst
Only for registered members Leeds
-
Commercial Finance Manager
Only for registered members Leeds
