Service Advisor - Yeovil, United Kingdom - BMW Group Retail

BMW Group Retail

Verified Company

Yeovil, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Westerly Yeovil is looking for a Service Advisor.

Your role

Are you a driven, enthusiastic and motivated Service Advisor? Can you deliver a 5 star customer service? Would you like the opportunity to work for a premier brand and the South West's largest automotive dealership group? Due to operational need within our Service Department, at Westerly BMW/MINI in Yeovil, we are now looking for an additional experienced team member to provide our discerning customers with exceptional and outstanding service.

What will I be responsible for?

Meeting and greeting customers in a friendly and courteous manner throughout the day
Booking vehicles into the technical workshop
Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers, colleagues, peers and Manufacturer representatives
Maintaining thorough product expertise and updating your knowledge through Manufacturer led training
Explaining invoices and taking payments via pdq machines
Adopting a professional approach regarding the sale of repairs required
Maintaining good housekeeping standards and orderly administration of your work

Your profile

The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication and attention to detail skills.

Experience in the role would be preferred along with a working knowledge of Kerridge and other DMS.

We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop solid working relationships with the wider team.

We insist on integrity and honest dealing.

Rewards
In return for your hard work and commitment, you will be offered a competitive salary package and a great range of benefits including:

Workplace pension (salary exchange option)
25 days holiday plus bank holidays (pro rata for parttime)
Cycletowork scheme
Refer a friend rewards
Discounted sales, MOT, products, parts & servicing
Bonus scheme

Similar searches:
BMW, Permanent, Full-time, Sales / Customer Service, MINI, Competitive

Retailer
Westerly Yeovil

Location
Yeovil

Salary
Competitive with Commission

Starts
22 Feb 2023

Closes
24 Mar 2023

Brand
BMW, MINI

Contract Type
Permanent

Hours
Full-time

Business Area
Sales / Customer Service