Council Tax Accounts Officer Rbkc606342 - London, United Kingdom - London Tri-Borough Councils

London Tri-Borough Councils

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Summary:

Salary range:
£35,223 - £38,934 per annum

Work location:
London

Hours per week: 36

Contract type:
Permanent

Vetting requirements:
Standard DBS Check

Closing date:12th February 2023

Interview date:
Week commencing 20th February 2023

About Us:

Help deliver a high quality, responsive service for our customers.

At the Royal Borough of Kensington and Chelsea, we put local people and businesses at the heart of everything we do, working in partnership with them to provide quality services that are responsive, effective and efficient.

Committed to acting with openness, honesty, compassion and humility, we aim to listen and understand in a way that is respectful, encourages involvement and meets the needs of all our communities.

The Role:

You will ensure that each customer is provided with an excellent and compassionate customer service practising first contact resolution.

A compassionate approach to every challenge is required as you assist people to pay their taxes in a manageable way and ensure that the council's annual council tax collection rate target is achieved.

Please refer to the
Job Description for more information

About You:

With previous experience of working in a Council Tax office or similar environment you will be a self-motivated individual who possesses good IT skills and the capability of writing easy to understand customer responses.

This is a hybrid working arrangement with 2 days a week in the office and 3 working from home so you must have a high level of flexibility and adaptability and have a positive attitude towards change.

You will have previously worked in a revenues and benefits office or a similar environment, have knowledge of Council Tax legislation and procedures, and be experienced in front-line customer contact, both by phone and in-person.

It is important that you understand and commit to Council policies in relation to equal opportunities, customer care and service delivery, and the ability to implement these policies in the workplace.

Join us, and you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Application process

Additional information

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.