Senior User Researcher, in Home Experience - London, United Kingdom - Spotify

Spotify
Spotify
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Data, Research & Insights- User Research- Delivering the best Spotify experience possible. To as many people as possible. In as many moments as possible. That's what the Experience team is all about.

We use our deep understanding of consumer expectations to enrich the lives of millions of our users all over the world, bringing the music and audio they love to the devices, apps and platforms they use every day.

Location

  • London
Job type

  • Permanent
  • We are looking for a Senior User Researcher to join our In Home Experiences insights team to help us drive and support evidencebased design and product decisions throughout Spotify's product development process. Our team is responsible for all of Spotify's consumer experiences beyond mobile that people use in their homes, such as desktop, TV, and game consoles. Together with us you will study user behaviour, evaluate critical initiatives and experiment with new features. Above all, your work will affect the way the world experiences music, podcasts and audiobooks.
  • As part of our team, you will work with multiple methods to deliver to a fast paced and innovative team as we build the world's best streaming service. You will help the team to gain a deep understanding of music and listening needs. Furthermore, you will work closely with data scientists to identify and understand audiences and define success metrics for our products. Above all, your work will impact the way the world experiences music and other audio content.
What You'll Do

  • Work closely with a crossfunctional, geographically distributed team of data scientists, user researchers, product managers, designers and engineers
  • Define, plan, and conduct evaluative and foundational user research
  • Understand and communicate user needs to cross functional partners and product teams
  • Deliver compelling insights to help drive evidencebased product and design decisions
  • Contribute to the wider Insights community at Spotify
Who You Are

  • Hold a degree in Psychology, Human Computer Interaction, Social Science or a related field, or the equivalent in years of professional experience
  • Have proven experience in research roles in fast paced companies with significant expertise in qualitative research
  • Experience identifying people's problems and needs to inform the development of new features and products
  • Comfortable with independently planning, prioritizing, conducting, analyzing and communicating research in a zero to one space
  • Have strong interpersonal skills and can easily connect with your partners in product, tech, business and design
  • A dedicated advocate of a usercentered approach to product development, while also balancing business need
Where You'll Be

  • We've introduced Work From Anywhere to give you more options
  • We are giving you the flexibility to choose to work from our office in London or from home in the UK depending on your preference
Our global benefits

  • Extensive learning opportunities, through our dedicated team, GreenHouse.
  • Flexible share incentives letting you choose how you share in our success.
  • Global parental leave, six months off fully paid for all new parents.
  • All The Feels, our employee assistance program and selfcare hub.
  • Flexible public holidays, swap days off according to your values and beliefs.
Learn about life at Spotify

  • Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forwardthinking So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008.

Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators.

Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.
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