Guest Experience Host - London, United Kingdom - The Guardsman Front Office

Description

Welcome to The Guardsman:

We aim to provide a reassuring, comfortable, relaxing and indulgent experience which we tailor to each individual guest as each guests' wishes are paramount.

Our Team believe in creating a community which champions individuality and encourages meaningful relationships.
They are passionate and unique. Resilient and celebratory, have balance and integrity and above all are a happy and nurturing team.

We have an exciting opportunity for a friendly, welcoming

Guest Experience Host to join our Front Office Team.


Purpose and Responsibilities
A key member of the Front Office Team ensuring all guests receive and exceptional, seamless, professional and tailored experience.


Your key responsibilities will be:

• Working closely with the Front Office Team in the delivery of exceptional guest experiences for all hotel guests following standards and procedures.
• Engage and build relationships with colleagues, regular guests, firsttime guests, residents and nonresidents, quickly assessing guest needs and flexing style appropriately.
• Establish close working relationships with all departments and colleagues.
• Ensure that through the promotion of knowledge, expertise and personality, incredible experiences are created, and a great reception and welcome is delivered for everyone.

What we would like you to bring:

• Good general level of education.
• 1 years' experience as a receptionist in a hotel environment.
• Knowledge and use of property management, CRM and room key systems.
• Excellent communication skills, both facetoface and over the telephone.
• Great guest care skills in all situations.
• Flexible attitude and team worker.

If you can demonstrate the following skills, that would be an advantage:

• Knowledge and use of Protel or Protel Air PMS system.
• Ability to speak a second language.
• Passion for environmental, sustainability, charity, community or volunteering activities.
• Share our values of: community, balance, integrity, passion, uniqueness, resilience, celebratory, happiness and nurture.

What we offer:

Reporting to the Deputy Hotel Manager, the role is full-time, 40-hours per week, working to a flexible rota with a 30-minute break included.

Health and Wellbeing:

• Cycle to work scheme.
• Use of gym at our sister hotel, Middle Eight.
• Dedicated employee assistance programme through Health Assured.
• Wagestream financial wellbeing: stream up to 40% pay as its earned and set automatic savings to support your financial security.

Celebration:

• Complimentary overnight stay at one of the hotels to celebrate your work anniversary.
• Birthday bonanza holiday: an extra days' holiday on your birthday.
• Recommend a friend bonus: upto £750 when you recommend a friend to work at one of our properties.
• Paid volunteering: 2days paid volunteering with our local community charity partnerships.

Discounts:

• Discounted hotel rooms through Preferred Hotels.
• Discounts for you and up to 5 friends at our bars and restaurants

The Standard Gear:

• 28 days holiday per year, including public and bank holidays, increasing to 33 days with annual anniversary increments.
• Meals included whilst on duty.
• A competitive salary, commensurate with the experience of the role.
• Workplace pension scheme.

(* terms and conditions apply).


Social Responsibility
The Guardsman Hotel is owned and operated by Shiva Hotels Group LLP. Shiva Hotels strives towards running its business in a socially responsible way.

We recognise that we have a responsibility to play a critical role in increasing awareness and taking what positive action we can to prevent modern slavery and human trafficking within our business operations.

Eligibility to Work

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility to live and work in the UK.

INDHOTEL