Resource Management - Brighton, United Kingdom - Trident Group

Trident Group
Trident Group
Verified Company
Brighton, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Overview:

**Job Specific Responsibilities

  • Ticket & board management within CRM software
  • Raising bookings for engineers' time
  • Creating support reports
  • Responding to engineer's proactive visit reports and recommendations
  • Creating adhoc reports on request
  • Managing technical diaries
  • Respond to technical booking escalations
  • Managing mailbox and responding to queries
  • Aid technical recruitment
  • Monitor work lifecycles from scheduling, time entry to completion
  • Proactive monitoring of service boards and chase status of tickets
**General Trident Responsibilities

  • Complete specific department training issued when required
  • Complete HR, Security, Health & Safety and assigned training (provided through elearning training portal
  • Encourage and support Trident's culture of security and privacy
  • Display an understanding of Trident's policies and procedures including its Information Management System (IMS) and Information Security Management System (ISMS)
This role includes the above tasks and responsibilities, but this is not an exhaustive list as business needs change
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