Customer Coordinator + Scheduler - Northampton, United Kingdom - Hometech-UK Ltd

Hometech-UK Ltd

Verified Company

Northampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Hometech-UK is the leading surface repair company in the country. Offering state-of-the art surface repairs to many sectors; our aim is to offer a repair option to almost all hard surfaces within the construction industry. This results in the prevention of upheaval, along with the reduction of waste and landfill.

We are currently recruiting for a Customer Service Coordinator to join the team on a full-time permanent contract within our customer service team at our Northampton office.

Day to day you will speak with our customers, repair technicians and operations team.

Working in a busy office based in Moulton Park Industrial Estate, Northampton. We are looking for an experienced Customer Service Coordinator to join the team.

The role:

Assist and manage incoming calls into the office
Coordinate orders and book work in with customers, ensuring all applicable paperwork is obtained
Allocate work logístically, with customers and technicians taken into account
Place follow up calls to customers to quality check works carried out
Monitor customers to ensure activity levels remain consistent
Monitor work requests received via Outlook
Ensure feedback is logged where relevant

About you:

Strong experience in a similar busy and fast paced environment, scheduling experience would be ideal
Relevant customer service experience
Competent IT skills and ability to learn new systems
Team player

What we offer: