Network Operations Shift Lead - Chester, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

Chester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Network Operations Shift Lead will take charge of Network Operations Centre during EMEA hours of operation, taking point in the engagement and resolution of large network events that are significant in scope and impact whilst maintaining oversight overall ongoing issues.

You will manage a team of experienced network engineers and be responsible for the stable running of the global data/voice and security network operations.

The Network Operations Shift Lead is part of a global follow-the-sun Network Operations team and will be working in a daytime shift pattern including public holidays and weekends.

The Team:

The team consists of 25 Network Operations engineers, conversant in a range of Data, Security, Voice and Collaboration technologies.

The team are based in 3 locations within the UK - Chester, London and Camberley although this specific role is Chester based.

The team has a close working relationship that supports each other and is considered a high performing team.

The team is also part of a follow the sun model so this involves interaction with our global colleagues in the AMRS and APAC regions (specificallythe US, Singapore and India).

Core Skills:

Experience managing or leading network operations or related environment
Experience working for a large enterprise or financial institution in a multivendor environment
Experience with Cisco routers and switches and Cisco/Aruba wireless infrastructure
Knowledge of Fortinet/Checkpoint Firewalls; F5/AVI load balancers and McAfee proxy infrastructure
Indepth knowledge of ITIL including Incident, Problem and Change Management
Exposure to risk management, audit and information security will be an advantage
Excellent analytical problemsolving abilities, verbal communication, and strong interpersonal skills
Ability to effectively collaborate with others, initiate action and adapt to change
Ability to make tough decisions and accept challenging assignments
CCNA is preferred or other applicable technical certifications

Desired Job Skills

Excellent oral and written communication. Must be able to communicate at levels within the organisation
Strong analytical skills
An eye for details
Experience with monitoring & troubleshooting with tools such as Splunk, SevOne, ThousandEyes and other fault management tools

What you will do

Opportunity to interact with clients at all levels, from the end user, technical engineers to executives clearly and effectively
Comfortable dealing with client escalations through to resolution
Utilise your understanding of IT Service Management processes to refine existing process and create new ones
Ability to make quick decisions and comfortable escalating to management when required
Manage a team of network engineers who are accountable for the global data and security network operations
Lead Incident calls, manage stakeholder expectation and act as bridge commander during major incident management scenario
Escalation point of contact for Global Network Operations; drive production incidents towards resolution, focused on Mean-TimeTo-Restore
Work closely with crossfunctional internal support groups and external service providers to identify/resolve or coordinate the resolution of network incidents

Bank of America:

Good conduct and sound judgment is crucial to our long term success.

It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk.

Individual accountability and an ownership mind-set arethe cornerstones of our Code of Conduct and are at the heart of managing risk well.