Customer Experience Advisor - Stockport, United Kingdom - Fortem Solutions Ltd

Fortem Solutions Ltd
Fortem Solutions Ltd
Verified Company
Stockport, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Role

Due to our continued success here at Fortem, we are delighted to be recruiting for a Customer Experience Officer on an initial 6-9 month fixed term contract.

At Fortem we care passionately about developing talent, investing support and encouraging our people to reach their career goals, and this is a great opportunity to join a highly successful business.

Some of the benefits you will enjoy at Fortem are:

  • Salary sacrifice company car OR basic salary + Motor Expenditure Allowance
  • 24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend)
  • Pay review every January
  • 26 weeks full pay maternity leave
  • 8 weeks full pay paternity leave
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

The Project
As a Customer Experience Advisor you will assist the Branch Support Manager to drive forward the customer experience strategy in branch


You will also:
Assist in creating the highest quality customer centered service via excellent complaint management Provide strategic analysis of Customer Satisfaction KPI's with regards to quality and service Ensure customer care practice is consistent across the contracts and workstreams Undertake delegated tasks and responsibilities in line with emerging needs and requirements that are appropriate to the customer experience Assist in monitoring and updating our React system and identify opportunities for improvement Liaise effectively with all areas of the branch allowing collaboration to improve customer service Engage with key stakeholders to ensure promote and drive the customer

Essential and Desirable Criteria

Essential:

  • Able to breakdown complexity to articulate problems, ideas and solutions to different types of stakeholders
  • Excellent written and verbal communication skills
  • engaging with client, customers and other stakeholders
  • Genuine passion for high quality customer service
  • Analytical skills on data
  • Inter-Personal skills Desirable:
  • Experience in Social Housing
  • Experience in complaint handling
  • Experience of delivering community investment projects

Personal Qualities

Additional Information
Some flexibility in working patterns is to be expected. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and rewards your achievements

About Us
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years.

Above everything else you will be joining a values based business:
our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets

Job Reference:
FOR02571
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