Quality & Compliance Administrator - 12 Months - Welwyn Garden City, United Kingdom - Global Connector Technology

Description

Quality & Compliance Administrator - 12 Months

Role Summary

We are seeking an effective graduate-level technical administrator, preferably with experience in the field of electronic components, who can coordinate and consolidate activities related to customer quality issues and customer compliance requests.

Reporting to the Head of Operations, the primary responsibility is to liaise with technical teams, both in the UK and in Hong Kong and China, fulfil customer quality and compliance requests and maintain up-to-date records of all activities.

Additional duties will include undertaking internal ISO 9001 audits and updating and improving ISO 9001 procedures, therefore experience (and preferably certification) as an ISO
9001 auditor is sought.

The role is initially for 12 months, with the potential for extension or conversion to a permanent position.


About Us
We are headquartered in Welwyn Garden City, and have regional offices in the USA, Hong
Kong, and China, and with global sales through our distribution network.

We are a wholly family-owned business, with a friendly, informal and collegiate atmosphere.


Scope of Role

• The role is primarily desk based in Welwyn Garden City, Hertfordshire.
• The role is initially for 12 months, with the potential for extension or conversion to a permanent position.
• Role reports to Head of Operations, with liaison with Product Managers, Engineering

Manager, Regional Managers, and global sales personnel.

• Required to develop a good working knowledge of technical products, technical and industry compliance standards.
• Required to develop a good working knowledge of GCT's quality processes and systems in support of these processes.

This role will give you:

• Experience in a fastgrowing company working with a global portfolio of clients.
• Exposure to all commercial and technical areas of the business.
• Working with Product and Engineering teams across the globe.
• The opportunity to work with talented people in a fastpaced and fun environment.

Responsibilities

• Acting as single first point of contact for all customer quality and compliance requests.
• Administration and recordkeeping of all customer quality issues and customer compliance requests.
• Maintenance of management reporting data on quality issues.
• Liaison with all internal parties in the processing of quality and compliance requests.
• Liaison with customers' quality representatives to seek required additional information for processing of quality and compliance requests.
• Progresschasing quality and compliance requests with internal parties and customers.
• Following GCT's procedures for customer requirements for quality issues (8D reports).
• Undertaking internal audits as required under ISO 9001 standard.
• Identifying weakness, errors, or omissions within existing GCT Quality Processes.
• Updating GCT Quality Procedures to reflect issues identified during internal audits.
• Undertaking other preparatory activities required ahead of ISO 9001 certification audits.
• Stay abreast of industry compliance standard and update standardized responses.
• Identify opportunities for improvement of quality and compliance processes.
• Other tasks as appropriate to support the Head of Operations, Product Managers and

Engineering Manager, and our worldwide sales team.


Requirements:

• 2 years+ technical administration experience.
• Experience of undertaking ISO 9001 internal audits and reviewing/updating ISO 9001 quality procedures is highly desirable.
• Experience with electronics industry compliance standards is also highly desirable, such as RoHS, REACH, California Prop 65. However, full training will be provided on processing of compliance requests.
• Proven selfstarter with experience of working independently, juggling and prioritizing workloads and consistently meeting deadlines.
• Excellent analytical and communication skills (both written and oral), preferably with exposure to technical administration in previous roles, ideally in the field of electronics.
• Ability to build effective relationships with internal stakeholders.
• Strong attention to detail.
• Team spirited, but also be able to work on your own.
• Ideally have an interest in electronics/technology projects.

Benefits

• Competitive Salary: £25k £30k, dependent on experience.
• Performancerelated Bonus.
• 20 days holiday entitlement.
• Potential for flexible working (3 days onsite, 2 days offsite) after completion of training period.

Job Type:
Temp to perm

Contract length: 12 months


Salary:
£25,000.00-£30,000.00 per year


Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Flexitime
• Free parking
• Onsite parking
• Profit sharing
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Welwyn Garden City: reliably commute or plan to relocate before starting work (requir