Omnichannel Operations Lead - Maidenhead, United Kingdom - Grünenthal

Grünenthal

Verified Company

Maidenhead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Country:
United Kingdom
City:Maidenhead
Department:Commercial, Marketing & Sales
Job ID:43166- Are you an entrepreneurial thinker? Do you want to join a dynamic team with a strong sense of purpose that thrives on finding new ways to tackle challenges? Then our
-
Commercial, Marketing & Sales team is the right place for you: whether you're passionate about Marketing, Medical Affairs, Market Access, Commercial Excellence or Sales. We analyse the market to find out exactly what patients need, and then we provide pain treatments that improve their lives - while creating value for Grünenthal. We strive to make progress towards our vision of a world free of pain - every single day, one patient at a time. We'd love you to help us make a powerful impact on the lives of people living with pain around the globe.
What the job looks like

Coordinate the ComEx cluster team in order to deliver accurate and efficient outcomes, represent the cluster team at a Global Comex level
Lead the inclusion of Omnichannel marketing and customer/ stakeholder activation into the Cluster brand plans
Develop the OC activities for GRT Brands and manage the cross functional operational delivery in Country
Lead the business in the appropriate change management to encourage adoption and use of Omnichannel
Understand customer/stakeholder/ patient journeys by combining internal & external sources with the aim to use insights and foresight to guide decisions affecting our customers
Prepare OC change management strategy/ processes; create communication plan and implement the plan
Management of agencies, budgets and evaluation of effectiveness of OCM through development and review of the right KPIs
To act as an internal consultant within the business by positioning and leading the understanding and engagement with OC across the company
Ensure continuous communication with all Cluster functions and Global Commercial, Brand and OC Teams on key OC projects and live GRT values and behaviours
Work with Global Commercial Excellence & OC Teams, to ensure Digital/OC capability building in the market; train operational and brand teams on OC; coordinate workshops to enhance OC skills and capabilities.
Work closely, in coordination and in alignment with Global Teams, in execution of global content and channels in the Cluster in accordance with Compliance rules as well as giving feedback for continuous improvement.
Ensure alignment with the Global team in priority channels' deployment, global content implementation, and delivery of Local OC Initiatives' analytics data
To learn, review and evolve work from other GRT countries where appropriate for the Cluster
To maintain external networks to ensure we are knowledgeable about OC developements

What you'll bring to the table