Care Coordinator - Welling, United Kingdom - Home Instead

Home Instead

Verified Company

Welling, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

We at Home Instead - Greenwich & Bexley are proud to be the first and only homecare provider in Greenwich and Bexley boroughs to have received the highest rating of 'Outstanding' by CQC We provide a variety of homecare services which include companionship, home help, personal care, Live In Care and health care at home services.

The care plans are highly personalised and tailored to the needs and wishes of our Clients.

Continuity of care and building relationships is important to us, therefore, our visits last a minimum of 1 hour to 24/7 and we match our Clients with the right Care Professionals.

Each Care Professional will be introduced and have shadow shifts to ensure they feel fully confident before working independently.

Understand and build effective and efficient schedules around our clients and Care Professionals.
Ensure schedules are prepared, considering travel time, holidays, training and lastminute cancellations.
Be responsive to changes in the schedule and liaise with relevant team members.
Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
Work with the recruitment team to ensure sufficient current and future staffing levels are met.
Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
Add and maintain all client and Care Professional information onto to the electronic scheduling system.
Carry out oncall duties on rotation.
Carry out any other duties deemed necessary for the successful operation of the business.
Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
Highly resilient and positive with excellent communications skills.
Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
Team player with strong interpersonal skills with the ability to build rapport quickly.
Excellent attention to detail with the ability to multitask.
Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.