Customer Service Advisor - Maidenhead, United Kingdom - Bucks and Berks Recruitment

Bucks and Berks Recruitment

Verified Company

Maidenhead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB SUMMARY:

Full Time
Office based
Maidenhead, Berkshire
Salary: Up to £23000 per annum + bonus + benefitsREF: 8990Our client, a fantastic organization based in Maidenhead, is looking for a bright and motivated Customer Service Advisor to join their team and be the main point of contact for day to day enquiries, provide excellent customer service and admin support, produce quotes and very occasionally assist in the warehouse helping to pack orders.

Up to £23k plus bonus and excellent benefits including 25 days holiday, company pension, company shares after qualifying period and free onsite parking.

Duties include

Process customer orders accurately and on time
Respond quickly to quote requests, upsell additional products and provide the product information to enable the customer to make an informed decision
Follow up on outstanding quotes
Ensure that relationships with new and existing customers are developed and maximize business potential
Educate the customer on products and provide solutions to their needs
Manage the returns process, ensure that the product is booked in quickly
Manage customer complaints effectively through clear communication and actions
Assist in the warehouse with pick and pack and inbound deliveries

Skills/Experience

Experience within a Customer Service role
Order processing on an ERP system or familiarity with a CMS platform
Problem solving and the ability to investigate
Good written and verbal communications skills
Ability to multitask, work in a fastpaced environment and working under pressure
A "cando" attitude and a willingness to learn and engage

As an equal opportunity's employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

Consultant Details

LUCY CAMERON:

Principal Consultant
- call
person