Business Support Associate - Ipswich, United Kingdom - WTW

WTW
WTW
Verified Company
Ipswich, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Working as part of the Marine Cargo team, this dynamic and developing role will require you to oversee the administration for a portfolio of clients along with supporting Client Executives to provide excellent levels of service.

This role is mainly administration based along with some elements of providing technical solutions for both direct and reinsurance placements.

You also manage and help develop client and Willis Towers Watson relationships.


This is a hybrid role where you will be required to work from our Ipswich office 3 days per week.

Travel to London will also be required on an ad hoc basis.


The Role

Client Relationship Management

  • Understand the clients' business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / trouble shooting and the ability to see queries through to resolution
  • Draw on expertise within the wider Business Unit and across the Group for clients as required
  • Liaise with clients and build strong relationships

Business Development

  • Actively support the Business Unit drive of the sales process and business area practice activity

Placement Management

  • Work closely and maintain working relationships with key stakeholders
  • Ensure compliant processing within internal metric framework
  • Ensure accurate loading of data within agreed time and quality standards
  • Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai

Operational and Service Delivery

  • Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue
  • Deliver high levels of client service in line with Marine Cargo standard operating procedures for client activity
  • Communicate effectively with clients, associates, markets, and others where appropriate to maximise service delivery levels
  • Manage KPIs/SLAs to ensure targets are met
  • Ensure adherence to Group policies, procedures, and all regulatory requirements

The Requirements

  • Strong administrative skills with an excellent eye for detail
  • An understanding of the Insurance Market would be beneficial
  • Skilled at building effective relationships, at all levels, with key stakeholders
  • Proven track record of delivering high levels of client service
  • Ability to represent the practice and Willis Towers Watson with integrity and credibility
  • Good communication, negotiation, and interpersonal skills
  • Able to prioritise, manage deadlines and work under pressure
  • Ability to work both independently and as part of the wider team
  • Experience of working with and adhering to processes and systems to support client service delivery
**At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
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