Client Services Assistant - London, United Kingdom - Roseberys

Roseberys

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Current Vacancies

Roseberys are expanding their team and seeking a diligent, enthusiastic Client Services assistant to work in its busy reception area.

This is a full-time position that encompasses a variety of customer facing roles supporting the Auction House.

Overview & Responsibilities

Main responsibilities include:

Assist with the daily running of the auction house reception
Deal with customer queries and complaints and escalate these to the Client Services Manager when necessary
Coordinate valuers for inhouse valuations
Support & administer collections and deliveries
Process payments, cash and card transactions
Send out pre & post auction correspondence
Filing & data entry into Roseberys auction management software
Assist with various administration tasks for both live and online auctions
Aid clients registering for sales on our websites and carryout bids administration
Issue Property Receipts/Contracts when instructed to do so by the Client Services Manager
Keeping the reception area clean and tidy

Skills & Qualifications:

An organised and methodical approach to daily tasks.
Exceptional customer service skills and previous experience in a client facing position and complaints resolution.
The ability to work well under pressure and in a busy customer facing environment.
Be confident using computers and new software packages.
Previous experience of cash handling and card payment transactions.
Previous auction house experience desirable but not essential.

This is a full-time role, Monday-Friday 9-5.30pm with some weekend work required for auctions and viewings.