Av Services Technician - London, United Kingdom - Career Legal

Career Legal
Career Legal
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

My client, a leading law firm based in the heart of the city, are recruiting for an AV Services Technician to join their busy team.


Purpose of the role


To be responsible for the delivery of comprehensive, efficient and error free service provision that meets the needs of the firm, covering both internal / external clients within client facing and internal meeting and training rooms within the London headoffice.


Main duties and responsibilities

  • To identify areas of improvement and achieve the optimum balance and integration of service across the offices, devising and implementing appropriate changes whilst ensuring client needs are fully met.
  • Configure, test, monitor, and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment for meetings and events dealingwith all technical aspects.
  • Perform onsite analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end users, and recommend and implement corrective solutions, including offsite repair as needed.
  • Document instances of AV equipment failure, repair, installation, and removal.
  • Build and maintain a spare parts inventory for all AV equipment.
  • Handle incoming booking requests for AV equipment and setup in conjunction with the Advanced Bookings team.
  • Troubleshoot AV issues using the appropriate testing tools; make basic repairs as necessary.
  • Tag or label AV equipment owned by the organization; periodically audit inventories to mitigate risk of damage or theft.
  • Support as required to produce, dub, edit, and copy all AV media, uploading this to Vimeo and the local Intranet.
  • Develop effective external/internal client relationships, acting as the key point of contact, initially meeting and discussing AV/VC requirements, organising and preparing equipment and presentation proceedings, supporting such presentations as required,trouble shooting defects and providing first line breakdown and basic maintenance support of AV equipment.
  • Develop opportunities within the AV Services to add value, working closely with Facilities team and support departments and suppliers as required.
  • Provide ongoing training to internal staff and assist with preparing training material.
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