Head of Aftersales Programmes - Crewe, United Kingdom - Bentley Motors

Bentley Motors

Verified Company

Crewe, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Head of Aftersales Programmes

Contract:
Full Time, Permanent

Location:
Crewe, Cheshire UK with flexible
_ _hybrid working

ABOUT BENTLEY

Join Bentley Motors as we embark on the most transformative phase in Bentley's

history

Bentley Motors is transforming, combining a world of luxury and progressive technology to embrace an electrified future - becoming completely carbon neutral and having 100% Battery Electric Vehicle offering by 2030.

Bentley's campus

Our campus is going through its own transformation and offers unrivalled facilities including green space, free parking, an onsite restaurant, coffee shop and gym.

ABOUT THE ROLE

The Head of Aftersales Programmes is responsible for leading the commercial Aftersales team, parts product management, pricing and Aftersales programme and campaign development, ensuring delivery of Beyond100 strategic growth targets.

Responsible for leading the Aftersales pricing strategy, securing agreement at board level & sustaining an optimum position across all product lines to maximise volume and contribution.

Development and delivery of innovative programmes and campaigns to support Parts growth targets.

Our Aftersales department is transforming too, in response to the rapidly changing market and product portfolio, delivering innovation in future products and programmes whilst satisfying the needs of today's customers.

MAIN DUTIES/RESPONSIBILITIES

Leading Aftersales pricing strategy
Delivering market and product segment derived pricing solutions to maximise margin and business opportunities
Current model parts product management
Responsibility for the management of the parts product portfolio for both current models and those in development
Trade programme management
Responsible for defining the optimum channels and programme content by market to maximise revenue & contribution
Delivery of Aftersales programmes to support transformation growth targets
Devise and deliver programmes to drive loyalty, increase retail hours, service retention and parts sales
Delivery of classic/heritage parts strategy
Management of classic/heritage parts, defining classic parts product offering to maximise profit and focus on core activity
Shared responsibility for Aftersales revenue & growth

SKILLS AND

EXPERIENCE

Strong commercial awareness
Excellent analytical skills
Experience of managing a team is essential
Ability to communicate and negotiate at all levels of the Business
Significant experience of Automotive Industry ideally within dealer or importer
Proven ability to devise and deliver Aftersales programmes
Previous experience of working in an Aftersales environment beneficial

WHAT WE OFFER
In addition to a competitive salary, you will have access to the following benefits:

Flexible working hours
Hybrid working options
Access to a subsidised private medical scheme
Optional car lease scheme with access to VW group cars (VW, Seat, Skoda, Audi)
35 days' holiday inclusive of bank holidays
10% pension contribution with life assurance benefits
Discretionary annual bonus scheme
Study support opportunities
Paid volunteering days

Closing date is 07 August 2023

We believe that everyone, regardless of their background or beliefs, belongs at Bentley. Everyone is entitled to respect and dignity, and we positively celebrate the differences between people.

This is a philosophy that is embraced by our leaders, championed by our colleague diversity groups and sits at the heart of our Beyond100 Strategy.