Customer Service Advisor - Morley, United Kingdom - Jo Holdsworth Recruitment

Jo Holdsworth Recruitment
Jo Holdsworth Recruitment
Verified Company
Morley, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Role

Responsibilities

  • Dealing with a range of queries surrounding the companies app launch.
  • Offer troubleshooting support to customers.
  • Answer inbound calls in a timely and friendly manner.
  • Evaluate problems and complaints of the callers and provide proper solutions to them.
  • Responsible for resolving customer's queries.
  • Knowledge around service information.
  • Record keeping of customer's queries/feedback whilst holding a conversation via the telephone.
  • Make relevant notes from customer interactions.
  • Manage & update customer databases.
  • Boost customer loyalty by offering a proper experience over the phone.
  • Work in a fastpaced environment to ensure excellent customer service is provided.

Experience, skills set and/or qualifications required

  • You need to be the type of person who goes the extra mile to support customers. A willing attitude is very much appreciated by the team.
  • Computer literate you will be working between two screens, but training can be provided.
  • Have an excellent eye for detail.
  • Ability to control a conversation whilst updating the database. The most important factor is being able to hold a good quality conversation.
  • Flexibility.
  • Customer service experience is desired but not essential.
  • Have very good written English and communication skills.
  • Confident using the phone.
  • Ability to problem solve under pressure.

Hours:37.5 hours 5 days over 7. The hours are on a shift basis and complete flexibility is required. Their standard shifts Mon to Fri are between 8am and 8pm however you would be expected to complete a late shift between 12 noon to 8pmeach week. Weekend hours are Sat 9 to 5.30 and Sun 10 to 4. You will need to work at least one weekend day per week.


2-weeks training period - 1 Week Classroom and 2 week on the job support
Monday - Friday 9-4pm for 1st 3 weeks

Shift patterns are confirmed during training


Hourly rate:
£10.10 per hour plus accrued holidays
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