Customer Service Representative - Malvern, United Kingdom - Balens Specialist Insurance Brokers

Balens Specialist Insurance Brokers
Balens Specialist Insurance Brokers
Verified Company
Malvern, United Kingdom

2 days ago

Tom O´Connor

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Tom O´Connor

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Description

Balens, part of the PIB Group is a really exciting organisation to be part of, since PIB's launch in 2015 we have gone from strength to strength.

We have grown to have a presence at over 40 locations across the UK and Europe, with over 2,400 employees.

With a key focus on collaboration, where this is embraced on a daily basis to work together to deliver on our ambitious objectives, we are really proud of the culture we have.


The Role:


  • General administration duties for the Affinities team
  • Speaking to customers and updating client records accurately
  • Working with the team to ensure that clients receive prompt responses to their queries
  • Undertake internal and external training courses as necessary, including study for and sit CII Exams (Diploma in Insurance)
  • Follow the rules and regulations as set out by the Financial Conduct Authority
  • Minimum of one year's customer service experience in any industry
  • A passion for delivering the best service possible to your customers
  • Ability to build a rapport with lots of different types of individuals internally and externally
  • Excellent communication skills both verbal and written
  • Being a teamplayer: our success is not only based on individual efforts, but working efficiently as one team
  • Confidence to manage your workload and any issues professionally and calmly
  • Embrace and support our culture
  • Ideally a minimum of 2 A Levels grade C or above alongside English and Maths GCSE Grade C or equivalent
  • Computer Literate

REF
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