Pet Health Care Advisor - Maidstone, United Kingdom - Vets4Pets

Vets4Pets

Verified Company

Maidstone, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Pet Health Advisor

Maidstone Vets4Pets**The role will take ownership of the client experience and communicate effectively with them in order to enhance their understanding and compliance with veterinary recommendations so that we can deliver the best care possible to their pets.

It will involve working closely with a variety of colleagues within the practice, store and Support Office to deliver a world class cutting edge service.

This is a part time position working 25-30 hours per week.

Key Accountabilities

To work with the rest of the team in delivering a high quality service in a changing environment, that supports and reflects colleague, client and patient needs, and best practice company & regulatory policies and procedures.
To undertake a learning and development journey that enables ownership of an increasingly larger part of the client journey/experience, developing strong product knowledge and promoting high standards of pet health care.
To ensure all visiting pets are received and cared for as if they were our own.
To engage positively, warmly and proactively with clients and pet owners from first point of contact onwards, managing expectations, building and managing ongoing relationships, booking in visits, ordering repeat prescriptions, sending reminders and relevant promotional offers, and following up with clients postvisit.
Receiving clients and their pets for appointments and supporting them through their entire visit, including their consultation with the vet or nurse.
To support client understanding and drive compliance with proposed treatments, preventative care, insurance and health plan uptake & retention.
To guide clients through sensitive situations with empathy.
To engage positively & proactively with clients in seeking the best options for them & their pets.
To manage practice administration processes, ensuring everything is dealt with in an appropriate, accurate and timely manner.
Managing payments and following debtor processes to keep debt to a minimum.
Working with other members of the team to ensure clientfacing and other areas of the practice are kept to a high standard of cleanliness and presentable at all times.
To collaborate with and engage in productive working relationships with practice, store and Support Office colleagues.

Requirements for the Role

Skills and Knowledge:

Essential:

Strong communication skills (verbal & nonverbal)
Basic IT skills and computer literate

Preferred

Customer service/sales experience
Veterinary practice or health care experience

Personal Attributes:

A strong passion for people and pets
Selfmotivated and dynamic with a strong desire to continuously learn and develop and gain a deep understanding of pet health care
Professional, confident, empathic and calm, inspiring confidence in others and solving problems for clients
Openminded and keen to play a key role in developing new ways of working
Customer and colleaguecentric relationshipbuilder with a focus on sales and service delivery
A team player with a collaborative approach
Strong organisational and time management skills
Enthusiastic, positive, resilient and determined
Able to build strong relationships across the whole Pets At Home 'ecosystem'
Flexibility to meet the changing needs of a growing and dynamic business

Location:
ME15 9BY