Design Consultant - London, United Kingdom - Fisher & Paykel Appliances

Description

The Role

Main purpose of role

Delivers a curated premium Fisher & Paykel Customer Experience.

'Creates moments of delight' with particular focus on the creation of dishes that highlight the exceptional features of the F&P range of products.

The EC Chef will also have in-depth Brand and product knowledge & will be able to tell the Fisher & Paykel story in a compelling way.

The capability to lead the Experience Centre in the absence of the EC Manager is required.

Role profile

Customer Experience Delivery

• Delivery of the curated Fisher & Paykel experience to all visitors, providing guests with indepth product detail & other relevant information.
• Support Centre activities including programs and activations to ensure event planning and execution is of the highest standard and meets established deadlines.
• Understands the premium market premium products and kitchens and the food and wine that go with it.

Demonstration / Program Delivery

• Manage & deliver the Centre's cooking demonstrations, ensuring high quality output with demonstrable link back to product features & benefits.
• Liaise closely with the EC Manager in sourcing & developing recipes / menus as required to support requirements & feedback of participants.
• Deliver innovative and highly engaging cooking demonstrations that generate interest, meet consumer's needs, develop brand loyalty and result in participants leaving with increased product knowledge & preference for the Fisher Paykel Brands.
• Ensure all food is prepared and presented to the highest possible standard.
• Use, maintain and clean all equipment to the required specification.
• Ensure that any support staff work as a team towards business goals and work collaboratively with other Centre staff.
• Establish strong supplier relationships that ensure constant and quality supply for the Centre.
• Adhere to all local and best practice food and occupational safety standards including making the kitchen accessible to Authorities as required and on demand.
• Develop and implement processes and procedures to ensure all food sourced is within budget.
• When scheduled, deliver instore cooking experiences at key retail partners to promote F&P products.

Management & Leadership

• Work collaboratively with the EC Manager and other team members to meet the objectives & delivery of the curated experience within the Centre.
• Undertake allocated EC Manager responsibilities when rostered (i.e., in the absence of the EC Manager)
• Identify casual cooking specialist & kitchen hand requirements & communicate to EC Manager to ensure busy periods have adequate resourcing.
• All communications, presentation and service delivery are of the highest standard within cost, on time and to the expectation of Fisher & Paykel.

Administration, Compliance & Reporting

• Ensure all Centre staff understand and adhere to the safety and emergency procedures and adhere to all security regulations, company policies, procedures, and operating systems.
• Ensure all equipment is fully operational, properly used, always maintained, and cleaned to Health & Safety and Food Safety standards.
• Implement a best practice model to ensure mínimal food safety or OH&S incidents.
• Understands Health & Safety matters that relate to your role and manages daily activities to comply with all H&S in Employment Legislation, Regulations and Policies.
• Assigns Health & Safety and Food Safety responsibilities where appropriate to team member.
• Meet all local requirements and regulations in relation to kitchen management and food preparation
• Food Safety.
• Accurate & timely delivery of required reports to relevant stakeholders

Experience

• Previous experience as Cooking Specialist / Home Economist / Chef (mandatory) of at least 5 years

Qualifications:

• Food safety certificate (mandatory)
• Food qualification (either food technology, chef, or home economist/ cooking specialist) background strongly preferred

Key Skills & Attributes

Technical

Utilises specialist knowledge to deliver high quality solutions.

• Qualified in kitchen staff management, communicating effectively and managing conflict.
• Demonstrated capability of food and occupational safety practices in kitchen.
• Demonstrated understanding of customer/client service and satisfaction.
• Experience in a customer service environment
• Demonstrated competency in communicating effectively (verbal and nonverbal) and influencing.
• Demonstrated team player.
• Aptitude for understanding product & technical information.

Behavioural

Effective Leadership

Understands and creates alignment to F&P's vision & strategic priorities. Uses the Levels of Perspective to engage and lead others in identifying & delivering the high value work.

Communicating & Influencing

Able to articulate clearly vision and purpose. Effectively applies active listening, facilitative questioning, coaching, feedback and 'crucial conversations' skills

Coaching & Mentoring to Grow Tale