Warehouse Supervisor - Colchester, United Kingdom - XS Items

Description

Main Responsibilities
To assist the Technical & Logistics Manager in the smooth running of the XS Items warehouse operation.

To work effectively with your team members and promote our core values:

Honesty, Integrity and Fairness

• In all of our dealings with our customers, employees, team members, suppliers and stakeholders we will uphold these values of honesty, integrity and fairness._

Accurate, Focused, Hardworking, Professional, and always Striving for Excellence

• In order to achieve the results we expect we will strive to be the best in everything we do and to do it to the best of our abilities. We will be open about our mistakes and learn from them. We will think about what we do and strive to come up with continuous improvements, no matter how small._

Teamwork and Sustainability

• We will work together to make XS Items more successful and a sustainable longterm business to benefit all of our futures._

Responsibilities

• Provide support to the Technical & Logistics Manager to ensure all shipping and warehouse duties are completed to a high and consistent standard
• Maintain performance levels on all of our online marketplaces
• Proactive approach towards shipping/warehouse consistencies, with a constant view to provide improvements
• Responsible for resource planning and allocation for workflow including shipping, checking in, warehouse duties to ensure warehouse parameters are met on a daily and weekly basis
• Ensure the warehouses are kept clean and tidy and maintain a high standard of organisation of paperwork, equipment and workstations.
• Day to day problem solving, including shipping issues, space, stock checking and other warehouse tasks
• Managing day to day workflow, team administration, training, rotas, appraisals
• Ensure forklift checks are done daily by a team member
• Customer service assistance; response handling to customer service issues through internal systems and any other platforms.
• Proactive changes to operational processes as a result of changes discussed at Business Improvement Meetings (BIMs)
• Effective team work with Technical & Logistics Manager and supervisory level colleagues to reduce customer returns
• Ensure the shipping manual is up to date and relevant to all new operation changes.
• Assist Technical & Logistics Manager with the delivery of Health & Safety practices, ensuring all literature is delivered and adhered to by team members
• Recommendations for internal system enhancements as a result of process changes
• Active contribution to future direction and opportunities for XS Items
• Training of new staff, implementation of skills matrix and identification of training needs for current warehouse staff.
• Continuous stock rotation and checks to be completed on a weekly basis and monthly stock takes, as required for accounts
• Ordering of packaging and warehouse consumables on a regular basis to ensure the business is able to fulfil customer orders and investigate new packaging requirements if new products are introduced
• Monitoring and acting on team performance ratios
• Handling certain product returns and working with a cross product team to actively reduce them
• Running projects under the guidance of the Technical & Logistics Manager

Key Skills
Warehouse experience desirable

Previous supervisory experience desirable

Good level of communication skills

Ability to operate under time constraints.

Current forklift licence and active experience

Computer literate

Experience of stock management systems

Enthusiasm & teamwork

Attention to detail

Good written English


Salary:
From £22,880.00 per year


Benefits:

• Onsite parking
• Profit sharing

Schedule:

• 8 hour shift
• Weekend availability

Licence/Certification:

• Forklift Licence (preferred)

Work Location:
One location

Application deadline: 05/03/2023


Reference ID:
XSWarehouseSup

Expected start date: 13/03/2023