Client Support Officer - City of London, United Kingdom - Change Agents UK

Change Agents UK

Verified Company

City of London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Salix

Salix Finance Ltd (Salix) is a non-departmental public body, owned wholly by HM Government, established to accelerate public sector investment in energy efficiency technologies.

Salix is funded by the Department for Business, Energy, and Industrial Strategy(BEIS), the Department for Education (DfE) and the Welsh and Scottish Governments, and works with public sector bodies throughout the UK, helping them to make progress towards achieving their carbon reduction targets.

Salix's principal business since 2004 has been to deliver interest-free finance to Public Sector Organisations in England, Scotland, and Wales, supporting them to deliver their carbon management plans by reducing their carbon footprint and energy bills.

On 30th September BEIS launched the Public Sector Decarbonisation Scheme (PSDS) and Public Sector Low Carbon Skills Fund (PSLCF) both of which are being delivered by Salix.

The purpose of both schemes is to provide grant funding to Public Sector Organisationsto deliver capital energy efficiency and heat decarbonisation projects within public sector non-domestic buildings, including central government departments and non-departmental public bodies in England.

The scheme aligns with BEIS' new mission and prioritiesand will also encourage green investment, supporting the Government's net-zero and clean growth goals.

Phase 2 of the PSDS was announced on 17 March 2021 and was launched on 7 April 2021.Phase 3b will allocate up to £635m of funding to public sector organisations,to be spent in financial years 2023/24 and 2024/25.

This is split by financial year, with up to £402m to be allocated for 2023/24 and up to £233m to be allocated for 2024/25.

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Work life at Salix
For staff joining Salix we run a comprehensive induction programme to support staff to be successful at work.

Every member of staff is part of a team and has a named line manager who helps you plan your work and manage your training and development.

Youwill be encouraged to study for further industry qualifications, such as CMI.

Job purpose

As a Client Support Officer you will be responsible for supporting and monitoring the delivery of UK public sector decarbonisation projects, which are funded through grants and loans programmes by BEIS, Scottish and Welsh Governments.

You will be part of one of Salix's programme delivery teams, line managed by a Programme Coordinator and managed by a Programme Manager.

Your responsibilities will ensure that projects comply with Salix's funding requirements as well as building strong clientrelationships, and being their first port of call for any queries.

You will support the delivery of around 20 projects with a combined value of £50m.

You will also be an active member of the Delivery Team and attend team wide meetings as well as have the opportunity to be involved in projects that support the development of our processes and systems and making the company an even better place to work.

Key duties

Build strong customer relationships with Salix clients, this will require visits to clients on location.
Maintaining accurate client project data through the use of client relationship management systems.
Data management and analysis to support reporting to our board and funders.
Project management:
Management of own daytoday tasks in a fastpaced and busy environment.
Payment processing and cashflow forecasting.
Letter generation, drafting and checking legal documentation.
Prepare written reports and presentations on individual project work.
Managing and responding to internal/client queries.
Support the Communications and PR team to promote Salix at events, conferences, and webinars, bygiving presentations and assisting with the preparation of materials to showcase the work Salix do.
Assist with wider organizational activities including crossteam working, involvement in workgroups and supporting charity initiatives.
Responsible for individual and team health and safety

Required Skills:

Please ensure you address each of these 10 key criteria in your covering letter

Experience

Project management skills
Customer service or public engagement experience

Skills and Abilities

Ability to work constructively within a small team
Ability to manage, prioritise and deliver a number of projects and work programmes within timescale
Ability to positively represent Salix and good customer service skills
Pays close attention to detail, ensuring work is delivered to a high standard
Effective time management and ability to set realistic timescales for work delivery
Selfmotivated and good organisational skills

Other

Ability to demonstrate and understand equal opportunities
Willingness to learn and commitment to personal development and training

Desirable Skills

Qualifications

Degreee or equivalent professionally relevant qualification
Evidence of further professional development

Experience

Relevant work experience in a building or energy services capacity
Experience in providing advice and support
Presentation experience
Strong IT skills, incluidng all Microsoft Office Programmes with a focus on Microsoft Excel

Skills and Abilities

Communicates effectively and confidently
Fosters collaborative and coordinated working across teams and in partnership with other organisations
Strong numeracy skills
Strong interpersonal skills
Ability to effectively contribute at meetings and events participation
Knowledge of energy efficient and low carbon technologies
Willingness to travel across the UK
Ability to make decisions that demonstrate commitment to Salix's corporate strategy