Hotel Administrative Receptionist - Sittingbourne ME PP - Hempstead House Hotel and Spa

Description

Join Our Hotel Reception Team – Be the Face of Hempstead House Hotel

We're on the lookout for a confident, organised, and friendly Hotel Receptionist with previous experience in a customer facing administrative role to join our busy team at the hotel front desk. If you love helping guests feel welcome and thrive in a fast-paced environment, we'd love to hear from you

As the first point of contact for our guests, you'll play a vital role in creating memorable experiences – from checking them in with a smile, helping them book dining/spa reservations to complement their stay, or making sure everything runs smoothly behind the scenes - all while maintaining our high level of customer service expected at our 4 star hotel.

Why You'll Love Working With Us:

• Be part of a small, supportive team who value exemplary communication and cohesion as the key to the success for our guest experience
• Work in a beautiful, busy hotel where no two days are the same
• Develop a range of skills - from guest services to admin and coordination
• Staff perks for hotel, spa, dining and more after successfully completing probation period

What You'll Be Doing:

• Welcoming guests, dealing with enquiries, and handling check-in/check-out procedures including processing payments
• Managing hotel, restaurant and spa break bookings via phone, email, and in person with a keen attention to detail throughout
• Coordinating room reservations with housekeeping and other departments daily, ensuring smooth communication - especially with last minute changes
• Assisting our Events, Conference and Weddings teams with booking enquiries and administration
• Supporting Reception Manager and Supervisor by implementing procedures, applying attention to detail throughout booking processes, and maintaining your knowledge of the business to better assist guests and colleagues
• Any other duties commensurate with the role

What We're Looking For:

• Previous experience in a hotel or front desk role
• A natural people-person who can stay calm under pressure and provide service with a smile
• Organised, adaptable, and comfortable using a variety of booking systems
• Confident communicator, both in-person and over the phone
• A can-do attitude and flexible approach to working shifts

Shifts You'll Work:

You'll work on a four-week rota which includes a range of:

• Morning Shifts: 7am–3pm / 8am–4pm
• Middle Shifts: 10am–6pm
• Late Shifts: 2pm–10pm / 3pm–11pm

Weekdays and weekends are part of the rota.

£12.21 p/h with increase up to £12.74p/h upon successful completion of 3 month probationary period.

Ready to Apply?

If you think you've got what it takes to be a key part of our guest experience, we'd love to hear from you. Successful applicants will be invited to interview.

Job Types: Part-time, Permanent

Pay: £12.21 per hour

Expected hours: 32 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking

Experience:

• Front desk: 1 year (preferred)

Work Location: In person