Customer Success Apprentice - London, United Kingdom - Experian

Experian

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Full-time

Employee Status:
Regular

Role Type:
Hybrid

Department:
Sales & Business Development

Schedule:
Full Time

Company Description:

Discover the Unexpected
Experian is the world's leading global information services company.

We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.

For more than 125 years, we've helped economies and communities flourish - and we're not done.

Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing.

We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.

To do this we employ the brightest minds that share our purpose and want to make a difference.

Business-to-Business (B2B) sales is a dynamic and exciting area within Experian.

You'll be working as part of the business area which offers data quality software to a range of B2B clients across sectors including Retail, Finance, Gaming, Fintech, Public Sector and Utilities.

The products help companies improve the quality of data across their organisation, enabling them to better serve their customers.

In this role, you'll join us as a
Customer Success Apprentice, working within our Customer Success team.
The team
focus on customer satisfaction to ensure we retain our existing B2B client base, as well as working to identify new business development opportunities.

To put it simply, our team are experts in customer satisfaction, and they make sure our clients keep working with us and spread the word to others

Day to day as a Customer Success Apprentice, you will:

Be supported to look after an existing client portfolio, to ensure clients maintain their relationship with Experian.
Attend meetings and speak to clients both over the phone and inperson.
Work closely with clients to identify cross sell/upsell opportunities.
Work on account plans and liaise with teams to resolve any issues or risks to maintain customer satisfaction.

The best part of it all? The support you get from Experian.

You'll work with wider sales and support teams, giving you the remit to build your network, broaden your knowledge and gain insights into our business.

Alongside your role you'll complete a **Business-to-Business Sales
Degree
Apprenticeship** with one of our partner Universities through blended learning (mix of on-campus and online).

The duration of the course is 3 years and in addition to your salary, you'll benefit from fully paid tuition fees, as well as our support every step of the way.

The Degree Apprenticeship will enable you to bring to life what you're learning in the classroom, into the workplace

If you're highly organised, driven by hitting goals and targets and passionate about building strong relationships, this is a career path you don't want to miss out on.

In return, you have the amazing opportunity to genuinely impact business success.

If you choose to join us, you'll receive industry training, wide-reaching career opportunities and a wealth of support through our Early Careers Network, buddy, line manager & mentor scheme.

You'll also join onto Experian's structured 2 year Early Careers Development programme, which is packed with workshops, short-courses & online material designed to help kick-start your career.

Our concept is simple. We believe in expanding horizons - it's what makes Experian a global leader and a Top UK Tech Employer.

Qualifications:

To have obtained or be predicted to achieve at least 96 UCAS points from 3 A Levels (or equivalent qualification eg. BTEC) at Grade C or above.
To have obtained GCSE Maths and English at Grade C/Grade 4 or above.
Due to UK government apprenticeship funding rules, you must have lived in the UK for at least 3 years and have permission from the UK government to live in the UK (not for educational purposes) or have obtained presettled or settled status.

We look for students who have excellent communication, organisation and time management skills. Previous experience in customer facing roles is desirable but not essential. If you have a desire to learn and advance your business-to-business sales skillset, this is the role for you

Additional Information:

Salary:
£25,400

Start Date:
September 2024

For this role we aim to hold online Assessment Centres commencing 6th May 2024 (Subject to change)

Our uniqueness is that we truly celebrate yours.
Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We're an award winning organisation due to our strong people first approach.

Experian Careers - Creating a better tomorrow together