Business Support Assistant - Birmingham, United Kingdom - NHS Birmingham and Solihull Integrated Care Board

Tom O´Connor

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Tom O´Connor

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Band 4 Business Support Assistant (0.6WTE) - General Medical Practice


An exciting opportunity for a Business Support Assistant post has arisen within the Office of the West Midlands (OWM) Primary Care Commissioning Team.


The OWM has been established to support the 6 Integrated Care Boards (ICBs) across the West Midlands to support the ICBs to deliver delegated responsibilities, including those for General Medical Practice, Pharmacy, Optometry and Dental services.

The Office for the West Midlands (OWM), is hosted by Birmingham and Solihull ICB, as the employing body, but the team supports the following ICBs:
Black Country

Birmingham and Solihull

Coventry and Warwickshire

Herefordshire and Worcestershire

Shropshire and Telford and Wrekin

Staffordshire and Stoke on Trent


The Business Support Assistant post will be responsible for providing premises and contract advice and support to ICBs and Contractors on General Medical Practice.

The postholder will provide administrative and or secretarial support and advice to the teams to support a number of initiatives ensuring that the GP delegated functions are delivered effectively and efficiently.


Provide support into GMAST to ensure that statutory, regulatory compliance and NHS requirements are met which include those GP delegated functions of ICBs.

Provide high quality and timely business support services to assist with co-ordination of departmental business including the management of the team communication processes

Be responsible for generic inbox management and various databases


Support the team by assisting day to day operational delivery of GMAST functions and processes continues in an efficient manner.


Able to work as part of a dynamic team in delivering an effective commissioning and contract management, supporting managers and staff across GP premises and contracting functions.

Undertake reporting and analysis of information to support delivery

Able to demonstrate excellent organisational skills and an attention to detail that is reflected in verbal and written communication.

Support the Team and work with the ICBs to identify opportunities to transform services to improve quality and outcomes.

As a member of our system you will actively demonstrate system values in all that you do. You will be driven to address health inequalities and create an environment that is inclusive for all people.


In return NHS Birmingham and Solihull can offer you the opportunity to thrive and develop in a team that is supportive, ambitious and inclusive.

You will have plenty of opportunities to build your skills and experience, with a chance to work with colleagues across our five Provider Trusts, two Local Authorities, voluntary organisations, Integrated Care Board (ICB) and NHS England to truly effect change and add value.


We know that diversity fosters creativity and innovation and are committed to challenging discrimination, promoting equality of opportunity for all, being a fair and inclusive employer, and creating a place of work in which all of us feel we belong.


Providing support into GMAST to ensure that statutory, regulatory compliance and NHS requirements are met which include those GP delegated functions of ICBs.

Provide high quality and timely business support services to assist with co-ordination of departmental business including the management of the team communication processes

Be responsible for generic inbox management and various databases


Support the team by assisting day to day operational delivery of GMAST functions and processes continues in an efficient manner.


Able to work as part of a dynamic team in delivering an effective commissioning and contract management, supporting managers and staff across GP premises and contracting functions.

Undertake reporting and analysis of information to support delivery

Able to demonstrate excellent organisational skills and an attention to detail that is reflected in verbal and written communication.

Support the Team and work with the ICBs to identify opportunities to transform services to improve quality and outcomes.

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