Passenger Assistant - South West London, United Kingdom - Station Cars 02083307000

Station Cars 02083307000

Verified Company

South West London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a dedicated and compassionate PATS-certified Passenger Assistant to join our team.

As a PATS-certified Passenger Assistant, you will play a crucial role in ensuring the safe and comfortable transportation of passengers, particularly those with special needs and disabilities, to and from their destinations.

Responsibilities:

Assist passengers with disabilities, elderly individuals, and other vulnerable individuals during transportation, ensuring their safety and comfort at all times.
Assist passengers in boarding and disembarking vehicles, including wheelchair users and individuals with mobility aids.
Secure passengers and mobility aids safely within the vehicle, following established protocols and procedures.
Communicate effectively with passengers to understand their needs and provide appropriate assistance and support.
Monitor passenger behavior and respond promptly to any issues or concerns, being calm at all times.
Work collaboratively with drivers and other team members to ensure the smooth operation of transportation services.
Adhere to all relevant policies, procedures, and regulations governing passenger transportation, including health and safety guidelines and disability discrimination laws.
Participate in ongoing training and development opportunities to enhance knowledge and skills in passenger assistance and disability awareness.
Maintain accurate records and documentation related to passenger assistance activities, including incident reports and service logs.
Represent the council positively and professionally when interacting with passengers, stakeholders, and members of the public.

Requirements:

PATS certification is essential.
Enhanced DBS
Excellent communication and interpersonal skills, with the ability to interact effectively with passengers from diverse backgrounds.
Knowledge of relevant health and safety regulations and disability discrimination laws.

Job Types:
Full-time, Part-time, Permanent, Fixed term contract, Freelance

Contract length: 6 months

Pay:
From £13.00 per hour

Expected hours: 10 per week

Benefits: