Clinical Support Officer - Colchester, United Kingdom - East Suffolk and North Essex NHS Foundation Trust

East Suffolk and North Essex NHS Foundation Trust
East Suffolk and North Essex NHS Foundation Trust
Verified Company
Colchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Clinical Support Officer role will provide essential non-clinical support with patient related administration and other tasks to enable clinicians within the Integrated Care Teams to be free to provide clinical care.

Clinical Support officers will be an integral part of the Therapy team, managing non-clinical administration and a clinical role which may include:

  • Submitting Loan Equipment forms and management of equipment bank stock.
  • Stock control of equipment and consumables used in the department.
  • Management of the Referrals system
  • Ordercoms.
  • Booking of clinic appointments and manging clinic outcomes.
  • Patient Phone calls.
  • Management of all Hydrotherapy Admin including testing of the Hydrotherapy Pool water.


They will provide direct administration support to the clinical team including ordering, maintaining stock and other general administrative tasks including photocopying, printing.


  • To act as an ambassador for the organisation and their team by providing a high standard of communication skills at all times
  • To deal with telephone enquiries/referrals in a polite and helpful manner; ensuring messages are prioritised and actioned as appropriate
  • To effectively communicate with other internal and external stakeholders, members of staff and the public, providing clear explanations and presenting positive image
  • To use internal processes and own initiative for escalation of complaints in an effective, timely manner
  • To manage often complex clinical personal information according to Caldicott guidelines
  • Book appointments for patients.
  • To liaise with other professionals as needed
  • Working with clinicians, ensure patients are discharged once treatment completed, discharging the patient from the relevant IT systems and filing all paperwork in accordance with organisational policy
  • To use electronic systems effectively in order to maintain safe standards of recordkeeping, and database management following all relevant procedures and guidance
  • To manage incoming information, process it and pass it on to the relevant practitioner


One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area.

We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.


Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.

Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone.

Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.


To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship.

All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook


If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

For full details of the responsibilities and duties of this role please see the attached job description.
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