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Logistics Aog Coordinator 4 Days On 4 Days Off - Feltham, United Kingdom - Freightserve recruitment

Freightserve recruitment

Verified Company

Feltham, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Freightserve recruitment are looking to recruit Two 4 days on 4 days off Logistics AOG Coordinators for a Heathrow based Freight Forwarder.

The Operations and Customer Service Representative (Logistics Coordinator) is responsible for managing and optimizing operational processes while ensuring exceptional customer service in a fast-paced and time-sensitive environment.

The role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.

**Job description:
- ****Operations:
- *

Oversee daytoday operations of Special Accounts to ensure timely and efficient delivery of timecritical shipments.
Implement and refine operational processes to enhance efficiency and reduce turnaround times.
Collaborate with crossfunctional teams to streamline workflows and resolve operational challenges.
Utilize data analysis to identify trends and areas for improvement in the logistics process.

**Customer Service:
- *

Act as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly.
Proactively communicate with customers to manage expectations and provide realtime updates on shipments.
Resolve customer issues and concerns to ensure high levels of customer satisfaction.
Implement feedback mechanisms to continuously improve the customer experience.

**Requirements:
- **This role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.

Minimum of 5 years of experience in logistics operations and customer service, with a focus on time-critical shipments
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work effectively in a high-pressure, time-sensitive environment.
Proficient in logistics software and Microsoft Office Suite

Working hours are 4 days on 4 days off 6am - 6pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Job Types:
Full-time, Permanent

Pay:
£35,000.00-£45,000.00 per year

Benefits: