BI Customer Support - Manchester, United Kingdom - Network Rail

Network Rail

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BI Customer Support

Location:

Manchester, GB

Department Name:

Finance

About Network Rail:

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When your part of our team, you matter to us, and you matter to millions.

We're continuing to build a more diverse and inclusive organisation which is representative of the passengers we serve.

To do this, it is essential we become a more open, diverse, and inclusive organisation, harnessing the skills and expertise of all our people, and attracting the best talent to help us have a safe, accessible railway for everyone.

We believe that investing in our people is one of the most effective ways of improving the safety, reliability, and efficiency of the railway.

For more information about Network Rail and how we recruit, please refer to the Network Rail Careers website.

About the function

The Group BI Service is a team of BI business professionals working together to support and advance Network Rail's business intelligence capabilities.

We do this by providing access to enterprise-wide data and reporting, developing new data products for our customers, and supporting our customers to meet their BI needs.

We work together to provide an agile, approachable, and proactive service to our customers to create innovative BI solutions.

Brief Description:

Join Our Team as a BI Customer Support Specialist in Manchester

Are you passionate about providing exceptional customer support? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you to join our team as a BI Customer Support Specialist.

At Network Rail, we're dedicated to delivering top-notch operational support for our Group BI Service and self-service reporting tools. We believe in the power of accurate, complete, and reliable data to drive effective customer engagement. That's where you come in

About the role (External):

What does the average day look like?
As a BI Customer Support Specialist, you'll enjoy a multifaceted role that involves a variety of responsibilities, including:

Responding to general enquiries about our BI service, addressing feature requests and access needs promptly and efficiently.
Monitoring the performance of our selfservice tools, investigating and resolving reported system faults, and collaborating with teams to enhance the user experience.
Providing solutions and managing endtoend support for customer enquiries, ensuring a responsive and effective service for BIrelated issues.
Assisting with the BI data request, load, and submission process, ensuring timely and accurate communication with customers and identifying data quality issues.
Collaborating with the BI Capability and Communications Manager to prioritize our BI Service pipeline and track benefits to showcase the impact of our services.
Documenting requirements for visualizations and coordinating user acceptance testing to promote customer adoption.
Updating and maintaining report documentation and training materials to improve solution reusability and foster consistent BI skills organizationwide.
Managing Group BI Service communication channels, ensuring accessible and userfriendly access to standards, reports, tools, and training.
Supporting Visualisation Authors in delivering cuttingedge outputs aligned with our BI Strategy.

What essential skills and experiences are required?

1. Educated to degree level or equivalent demonstrable experience
Working knowledge of BI toolset usage and visualisations capabilities
Proven experience of planning and coordinating activity across formal team structures to solve problems

For a full list of the key accountabilities and the essential and desirable criteria, please see the attached Network Rail job description
Network Rail is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Duration:
Permanent

Location:

This role is based
at Manchester Square One/

The Quadrant:
MK.

For roles based in the Quadrant:
MK, you must live within 75/90 minutes of The Quadrant.

Band & Salary:
Band 5 - £25,000 - £29,000
"
-
We're delighted to have been named as one of
The Times Top 50 Employers for Gender Equality 2023."**Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

Defined benefit pension scheme

75% subsidy on train/underground season tickets.

Interest-free travel loan for train and car park season tickets.

Discounts at stations with your Network Rail pass.

Flexible/hybrid working arrangements.

Volunteer leave to make a positive impact.

Plus more.

About our people and the recruitment process
We encourage our colleagues to work