Senior Student Support Officer - Sheffield, United Kingdom - Study Group UK Ltd

Study Group UK Ltd
Study Group UK Ltd
Verified Company
Sheffield, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Location:
Sheffield International Study Centre


Contract Type:
Full Time - Fixed Term (37.5 hours)


Salary:
up to £ per annum


JOB OVERVIEW


The purpose of the role is to support students within non-academic areas within the College, including attendance monitoring, induction and registration, accommodation, welfare and well-being and immigration support.

The Senior Student Support Officer isresponsible for carrying out and managing activities related to the above activities.

In order to do this well, the team needs to maintain and build a strong network of contacts and relationships.


The team contributes to the overall objective of the College—"preparing international students to progress and thrive at the University of Sheffield through successful completion of their programme"by ensuring that student issues are dealt with quicklyand effectively, in order to ensure their full engagement with their course.

This will be done by supporting them to live independently, safely and healthily in the UK, through communication and collaboration with a variety of teams and stakeholders, bothinside and outside the College.


KEY RESPONSIBILITIES

  • Daily tasks will include (but are not limited to):


  • Reception

  • approximately 50% of this position will be expected to work on Reception on a rota basis
- welfare

  • Safeguarding
- accommodation
- visas/immigration

  • Virtual Reception maintenance and content creation
  • Contributing towards the ongoing monitoring of the quality of the above services and related procedures, and providing ideas for improvement and identifying where problems exist
  • Communicating in a timely and professional manner with internal colleagues, related to welfare, attendance and Safeguarding issues, and ensuring related records are kept up to date
  • Providing student support through the reception and other studentfacing environments through provision of consistent, accurate and friendly customer service, identifying problem areas, which lead to poor service, regular contribution to review of the service.
  • Contribution and participation in team events and activities including registration, arrivals, induction, activities and events. This will include the opportunity to take responsibility for the management of certain events on a rotating basis.
  • Communicating in a timely and professional manner with external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, The University of
  • Effective relationship management with stakeholders including: ELTC Professional Services and Senior Academic Team, key University departments such as Student Support and Guidance, Disability and Dyslexia Support Service, University Health Service, Students'Union, private accommodation providers, sponsors, College Guardians
  • Proactive establishment of new relationships which benefit the team and students
  • Gaining and indepth understanding of departmental policies and procedures such as: Special Circumstances, Attendance, welfare management
  • Engagement with Study Group marketing and prospective student visits and contribution to marketing materials
  • Providing resources and support for other teams, as required
  • Contribution to the Annual Report
  • To carry out any duties, as required by the Senior Leadership Team

EXPERIENCE REQUIRED
Interpersonal and customer service skills and experience

  • Cultural appreciation and empathy skills
  • Customer service skills and experience
  • Pleasant and professional manner
  • Ability to build strong working relationships with internal and external colleagues
  • Ability to organise events/activities/projects
  • Forwardthinking and planning
  • Taking into consideration the context in which we work
  • Ability to solve customer's problems by thorough investigation
  • Ability to consider potential issues and put measures in place to deal with implications
  • Consistently follow through of customer problems
  • Gathering of relevant information to aid good decision making
  • Ability to extract reports and analyse data for reporting, to aid decision making or to support a case for change
  • Ability to structure your work in order to support student progression, and generate new ideas which will improve performance
  • A commitment to working with the Head and Deputy Manager of Student Support, to improve the team's performance and the ability to provide constructive feedback to colleagues about their work
  • Ability to work collaboratively within a team and across functional areas, adopting a flexible working style

ABOUT US


We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes.

Voted as 2017, 2018, 2020, and 2021 Global Pathway Providerof the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe.


With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge, and commitment to create opportunities and add value.

We are determined to grow and innovate in our field, providing our students and partnerswith high-quality outcomes across the higher education space


ORGANISATIONAL COMPLIANCE


Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication.

Applicants will be required to undergo child protection screening appropriate to the role, including checkswith past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

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