Front of House Coordinator - London, United Kingdom - Rapport Guest Services

Rapport Guest Services

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

We have a wonderful opportunity for a Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London.

The Dedicated Network Team Receptionist is responsible for all reception and lobby hosting in a number of Reception areas. The team member is mobile around the estate supporting different buildings depending on the demand of the operation.

Flexibility and a pro-active approach is key and team member can be asked to change locations and times to assist at the smooth running of the business.

Main Responsibilities:

Provide the highest level of service and care to all employees and visitors in line with service level agreements and set policies and procedures.
Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile
Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
Work as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed
Share our Rapport values
:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_:
Be passionate about delivering high standard service and going the extra mile
Have excellent communication skills and the ability to work as part of the team
Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow
Display excellent personal presentation and interpersonal skills
Have an outgoing personality and be able to easily build rapport with key stakeholders

Some of our benefits include:

Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
Receive cash rewards every time you spend and use them on a wide range of brands
Financial rewards for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
Contributory pension scheme
Access to wellness programs to promote the mental health and wellbeing of our Ambassadors
Employee Assistance Program to guide and support our team members
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Learning & development opportunities to support your personal and professional development and growth
WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.

Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying