Food & Beverage Supervisor - Chester, United Kingdom - Macdonald Hotels & Resorts

Macdonald Hotels & Resorts

Verified Company

Chester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MAIN PURPOSE OF JOB:
To lead the team by example ensuring that every employee is engaged to carry out their duties to deliver excellence in guest service and to ensure that the Macdonald Hotels and Resorts core standards are delivered throughout the hotel

GENERIC KEY ACCOUNTABILITIES:

Reception:

To assist with and ensure that the reception desk is manned at all times
To understand the local area and attractions and be able to make recommendations for both guests and information for your team.
To demonstrate effective communication and handover during and at the end of each shift
To ensure that all calls are answered promptly and dealt with in a professional and efficient manner
To ensure that all bookings and messages are captured and communicated and reservations processes are inplace
To manage an 'out of hours' conference / wedding enquiries professionally
To ensure that all upsell opportunities are offered to enhance guest stay and experience
To understand the front office systems and operating equipment including but not limited to; Opera, Office, Switchboard, back up, printers, POS, Vingcard, interfaces Food & Beverage:
To ensure that all food and beverage areas are clean and ready for service at all times
To ensure that you and your team provide an efficient and friendly table service to all guests, leading a sales culture within the team
To ensure that all dining areas remain replenished at all times
To clear the restaurant at the end of service and set up for the following shift
To assist with and lead bar and/or restaurant/ lounge service
To ensure that the set up and serving of afternoon tea tables
To lead the C&B operations as required to exceed customer expectations and ensure the required planning and preparation is in place

Housekeeping:

To ensure that the team maintain a high standard of cleanliness including but not limited; rooms, bathrooms and all public areas
To ensure that maintenance issues are reported and followed through to ensure the guests experience isn't impacted
To ensure the team prepare laundry for collection and receive new deliveries recording as required
Ensure that all refuse is disposed of in the correct manner
Ensure that all fire areas and access areas are kept clear at all times
Assist with the distribution of deliveries
Assist with weekly cleaning stock takes Health & Safety:
To always act in a responsible manner whilst in the course of your employment, to ensure the safety, health and welfare of yourself and others.
At all times carry out your duties by following safe working practices as set out by the company and in compliance with relevant legislation.
To attend appropriate training courses as instructed by your Line Manager and in line with the training policy.
To demonstrate a working knowledge of fire prevention and to follow the hotel evacuation plan on hearing the alarm.
To be security conscious with respect to guests/staff/hotel/ property/welfare and to report suspicious circumstances acting as appropriate.
To maintain a high standard of personal hygiene and grooming always and to ensure designated uniform is always worn, by self and team.
As a food handler you MUST always carry out your role by following the safe working practices, as per the company Food Safety Management System and training received.

General:

To follow any procedures set up for energy conservation.
To create an engaging team environment maintaining a high level of motivation and commitment within the departments through pre session briefs and post session briefs
To ensure effective communication between all departments within the hotel.
To ensure security of all stock and equipment.
To ensure that the all applicable service areas and equipment is maintained in a clean, hygienic and safe condition, reporting any faults to maintenance.
To comply with all regulations within Macdonald Hotels Food Safety Policy and Health and Safety Policy manual.
Thorough knowledge of legalities of selling of alcohol and licensing rules.
To undertake any other duties as may reasonably be requested by the management.
To remain Compliant with GDPR ensure all guest and staff information is kept private
Ensure hotel procedures are followed with regards to guest property
To follow policy and process as outlined in the Macdonald Resorts & Hotels Employee Handbook

JOB SPECIFIC ACCOUNTABILITIES:

To attend induction and other company training as requested and to ensure your team do the same
Assist and lead the team with the cleaning, presentation and preparation of all areas of the hotel when needed.
To engage and lead the team to deliver excellence in service to guests and their fellow team members
To ensure that guest expectations are met and exceeded, and a positive and friendly atmosphere is promoted
To have a full and up to date knowledge of all hotel products, services and facilities, and show confidence in ma