Customer Service Advisor - Swansea, United Kingdom - Prime Student Living
1 week ago
Description
Prime Student Living is a market-leading student accommodation, lettings and operational management company with over 10 years' experience delivering high quality, safe homes to students across the UK and Europe.
Job purpose:
Working as part of a small on-site property team you will provide a first-class front of house customer service to the students, ensuring that their stay with Prime Student Living is one that they will remember and want to return to.
Principle responsibilities:
- Provide a friendly and welcoming front of house service that make our students feel like they're in a home away from home.
- Assist with the sales process of rooms to prospective new students, taking deposits and dealing with the general administration of bookings.
- Assisting with the check in of students to the building, providing a smooth checkin service to meet the needs to the customer.
- Dealing with customer queries and complaints in a proactive and calm manner, escalating where necessary.
- Coordinating the running of student social events and social media platforms on site to provide an enhanced customer experience.
- Coordinating and overseeing student wellbeing and health and safety in line with property compliance standards
- Responsible for rent collection and passing to credit control when necessary
- Coordinating, processing and reporting on sales, rent, security deposits.
- Recording all maintenance issues and supporting the Property Manager in allocating job lists.
- Act as an ambassador for the city and provide students with advice and support on local services and amenities.
- Assist the Property Manager and Prime marketing team in attending student housing fair and events, managing the property show flat and other such events that market the property.
- Assist in showing potential new students around the building.
- Work our live chat system for any online queries.
Person specification:
- Previous experience in delivering excellent front of house service.
- Experience in working with booking systems (such as StarRez, TCAS), or customer relationship management systems (CRM's)
- A good level of general administration experience
- Knowledge of compliance requirements for managing a building
- Demonstrable experience using Microsoft Office
- Excel and Word
Behaviours:
- Friendly and approachable at all times.
- Good level communication and interpersonal skills.
- Teamwork and the ability to foster good working relationships.
- Patience and calm in their approach to dealing with customers.
- Accountable and confident to take decisions when working alone.
- Personally, credible when dealing with customers.
Desirable:
- Qualified in a property or real estate related qualification
- IOSH managing safely
- First Aid trained
- Mental Health First aider
- Suicide intervention training
Job Types:
Part-time, Permanent
Part-time hours: 22.5 per week
Salary:
£11.58 per hour
Benefits:
- Onsite parking
- Sick pay
Schedule:
- Monday to Friday
Work Location:
In person
Expected start date: 15/08/2023
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