Seasonal Discovery Ambassador - Midlothian, United Kingdom - BIAZA

BIAZA
BIAZA
Verified Company
Midlothian, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
RZSS Highland Wildlife Park

  • Midlothian
    Contact:

Sector:


  • Education
    Type:
  • Paid
    Contract type:
  • Fulltime
    Salary:
- £21,225 - £21,755 Per Annum
The role


Providing a first-class service to visitors to RZSS Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always.

You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS' vision and mission.


NOTE
:
This role is fixed term for a period of 3 months. There are 3 roles available.

Some of the things you'll do

  • Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature. Provide firstclass customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
  • Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS' mission and vision whilst providing firstclass customer care and service, e.g. answering visitor queries and undertaking engaging activities.
  • Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief.
  • Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.
  • Work closely across relevant teams to deliver and support an agreed range of activities and events
  • Support the wider discovery and learning team in their engagement activities.
  • Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.

What we're looking for:


  • Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role
  • Knowledge and understanding of what makes fivestar customer service
Please see the role profile for further information on what the role involves and essential/ desirable criteria
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