Patient Assistant - London, United Kingdom - Bromley by Bow Health Partnership

Bromley by Bow Health Partnership

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job purpose To support our Partners, the Community and the rest of our team in delivering the Vision, Mission and Values of the Bromley by Bow Health partnership.

Job Summary To be the front face of the organisation and provide outstanding service to patients.

In particular to have responsibility for Contact with patients in reception, through phones or via digital means Care of patients Engagement with patients Administration Continuity of care The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information.

The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.

Core Tasks and functions Contact with patients Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to date Care of patients Process requests for repeat prescriptions according to practice guidelines Book interpreter/advocates as requested If possible assist with interpreting as necessary Process requests for patient transport Deal with patient samples in a clinically safe manner Ensure that measures to promote and maintain high levels of hygiene and control of clinical infection are in place Engagement with patients Encourage patients to engage with the practice through making comments and suggestions Actively promote the patient questionnaire and other ways of getting patient feedback Administration To be a first point of contact for patients requiring general information relating to the practice, procedures, registration finance etc Post should be opened, stamped, and sorted to the appropriate persons and distributed to the appropriate site daily, in a timely manner.

Deliveries should be received, signed for and stored appropriately Notes should be made up and stored appropriately Fees for non-NHS services should be received and appropriately recorded Filing, scanning and retrieval of paperwork Registrations and deductions Information entered on the clinical system should be clear and accurate.

To provide general administrative support as required Continuity of care Handle the appointment system actively to provide, as far as possible, continuity of care with the same clinician While handling appointment requests with sensitivity promote self management as far as possible and maintain a balance between routine and same day appointments Signpost patients to appropriate alternative sources of advice and support Take messages from patients with accuracy and pass on to appropriate person as soon as possible; Deal with patient correspondence accurately and in a timely manner Scheduling patient treatments or other procedures.

Ensure records are available and complete prior to patient visits Ensure documents forms and consents are completed prior to, and after treatments Coordination of reminder procedures Participate in meetings and learning Play an active role in team meetings and make every effort to build team working Be responsible for your own learning and development Flexibility Provide cover for members of the team during episodes of sickness or annual leave.

Be prepared to be flexible, and work at other sites. You should be able to respond flexibly and positively to changes in the requirements of this post.

This job description is therefore a guide to the level and range of responsibilities the post holder will be expected to undertake initially, and the duties of the post may be altered from time to time to meet the changing demands.

The post holder will be expected to undertake additional duties as the requirements of the post changes.

Be prepared to undertake any additional duties as directed by your line manager or senior managers

General requirements Confidentiality:

In the course of seeking treatment patients entrust us with or allow us to gather sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as STRICTLY CONFIDENTIAL. Information relating to patients, carers colleagues other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protectio