Customer Service Coordinator - Chesterfield, United Kingdom - Chase and Holland Recruitment Ltd

Chase and Holland Recruitment Ltd

Verified Company

Chesterfield, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Coordinator - Chesterfield - £20,000 - £23,500

Chase & Holland are excited to be working with a global, growing and diverse organisation who are leaders in their field as they look to expand their customer services function with an experienced Customer Service Coordinator.

This new and exciting role will suit someone with previous customer service experience who has worked within a fast paced and commercial environment.

As Customer Service Coordinator you will be joining a warm friendly team who pride themselves on providing an excellent service to all their customers.

Benefits Package:

25 days holiday + bank holidays
Hybrid working (Can work from home 1 day per week)
Annual performance & company incentivised bonus scheme
Death in service
Critical illness cover
Pension scheme
Free onsite parking

Customer Service Coordinator Responsibilities:

Order receipt, processing and management of customer inquiries
Management of service requests (e.g. samples) and professionally handle and assist in resolving complaints
Followup of orders and managing timely deliveries
Coordinate the logistics in relation to the order processing
Monitoring and chasing payments over the phone
Supporting the Customer Development Manager
Maintaining and building good relationships with the customers
Monitor and tracking of customer contracts and agreements ensuring products are taken as agreed
Regular checking of slowmoving stock by checking stock reports and updating action taken
Responsible for all aftersales customer enquires

Hours of work: 8:30am - 5pm (Monday - Thursday) 8:30am - 4pm (Friday) Some flex available on hours hours per week

Required Skills & Experience:

Customer service experience
Excellent attention to detail, with the ability to work accurately in a busy and demanding environment
Good IT skills e.g., Microsoft Office (Word, Excel, Teams, and Outlook)
Knowledge of ERP (Microsoft AX desirable)

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

We specialise in finance, supply chain, HR, IT, and office support recruitment and comfortably service Yorkshire, Derbyshire,Nottinghamshire, Leicestershire, Staffordshire, and Lincolnshire.