Medical Receptionist - Norwich, United Kingdom - The Market Surgery

The Market Surgery

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Main purpose of role

To receive and direct patients and visitors within the practice in a courteous and efficient manner, helping patients access the primary care services they require at the practice in a timely fashion.

Responsibilities:

To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

Patients access the primary care services they require in a timely fashion.
Visitors sign in and the member of staff they are seeing are advised of their arrival.
The tidiness of the waiting room and the safety of its inhabitants.
Queries are answered or passed to an appropriate member of staff in a timely fashion.
Procedures are explained to patients and registration documents are completed.
New/follow up appointments are made as requested.
To provide general assistance and administration to the practice clinical and leadership teams, including.
Accurately updating patient records using SystmOne.
Taking action as requested by doctors and the nursing team.
Phoning patients to arrange/rearrange appointments and/or confirm test results.
Supporting the provision of a seamless coordinated multidisciplinary service through good communication
Working collaboratively with clinical colleagues and other healthcare providers.
Reporting any concerns immediately to line manager or other appropriate member of staff.
At all times, to project a positive and friendly image to patients and other visitors, both in person and on the telephone and to follow the requirements of information governance and confidentiality.
Working within the reception team, to efficiently and effectively use the practice clinical software (SystmOne) to process day to day requirements, tasks, notifications and scans in priority order, to book appointments and home visits, to update patient records and to communicate the same to the clinical and leadership teams as required.
To open and close the surgery and conduct all required activities and checks relating to this when on rota to do so.
To provide cover for other members of the Reception Team during periods of sickness and annual leave.

Working hours:
Monday 08:00 - 18:30

Thursday 13:00 - 18:30

Friday 08:00 - 18:30

Job Type:
Part-time

Salary:
From £11.44 per hour

Expected hours: 26.5 per week

Benefits:

Sick pay

Schedule:

Monday to Friday

Experience:

Medical Receptionist: 1 year (preferred)

Work Location:
In person

Application deadline: 29/03/2024

Expected start date: 08/04/2024