Digital Support Officer - London, United Kingdom - University College London

University College London
University College London
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Ref Number
B


Professional Expertise
IT and Digital


Department
Vice-President (Operations) (B01)


Location
London


Working Pattern
Full time


Salary
£42,099-£50,585


Contract Type
Fixed-term


Working Type
Hybrid


Available For Secondment
No


Closing Date
18-Apr-2024


About us:


UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion.

Part of UCL's vision is to take on the hardest global challenges.

The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information
- and technology-related services to over 50,000 staff and students of UCL and associated institutions.


Our goal is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering.

We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.

Portfolio and Product Delivery manage the delivery of technology led change, partnering with colleagues across UCL.

We collaborate as cross functional agile teams and have core capabilities in experience, development & test, analysis and agile delivery management.

Within ITPPD, the Digital Experience team provides the following services to UCL:

  • Development, support and maintenance of the Drupal web content management system, including editor support and training
  • Management of the UCL online brand and Indigo design framework
  • Oversight of the Content Operations Framework, which governs content management and user experience
  • Content lifecycle support, including information architecture development, user research and testing, Search Engine Optimisation (SEO) advice and support, and website analytics advice and support

About the role:

This is an exciting time to join the Digital Experience team as a Digital Support Officer.

Our remit is expanding to include digital experience in the widest sense and you will support colleagues across UCL to use the platforms which underpin digital experience, as well as provide expertise and consultancy in user experience, digital accessibility, information architecture and content design.

The team and wider digital community are embarked on a far-reaching content management transformation programme, therefore your role responsibilities will be varied will include:

  • Responding to digital support queries
  • Ensuring the smooth operation of our digital services and content operations framework, particularly as we move to an upgraded CMS and roll out new designs across the digital estate
  • Supporting our user communities in best use of our digital platforms
  • Defining and disseminating best practice
  • Contributing to digital content initiatives
  • Facilitating user insight activity
  • Please note this is a 12month fixed term contract opportunity working hybrid with on average 12 days onsite a week in our London Kings Cross office._

Closing Date:
:59 (UK time)


About you:


As a digital/ web -focussed Content Management System professional, you have experience using web content management technologies (ideally Drupal) and are comfortable supporting colleagues how to use web based CMS's.

You're a proactive and well-organised self-starter and enjoy providing great customer service with a commitment to driving continuous service improvement.

Additionally, you're passionate about supporting colleagues with differing levels of digital expertise to embed user-centric practices in their work and are familiar with the principles of content design, digital accessibility and user experience.

Although not essential, knowledge of Agile development methodologies would be highly advantageous as would specific experience using Drupal.


What we offer:

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

  • 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
  • Additional 5 days' annual leave purchase scheme
  • Defined benefit career average revalued earnings pension scheme (CARE)
  • Cycle to work scheme and season ticket loan
  • Immigration loan
  • Relocation scheme for certain posts
  • On-Site nursery
  • Onsite gym
  • Enhanced maternity, paternity and adoption pay
  • Employee assistance programme: Staff Support Service
  • Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion:

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent.

We are committed to equality of opportunity, to being
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