Spa Receptionist - Winchester, United Kingdom - Norton Park

Norton Park

Verified Company

Winchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
QHC10523

Branch:
Norton Park

Location:
Norton Park, Sutton Scotney, Winchester

Salary/Benefits:
Hourly Rate up to £10.42

Contract type:
Permanent

Hours:
Full Time

Hours per week:40

Posted date:02/06/2023

Closing date:02/07/2023

**_
Are you passionate about providing outstanding customer service?_**
_ Do you enjoy working in a customer facing role?_
The Spa Receptionist is a key role within our hotels.

You are the first impression a guest will have upon arrival at the hotel's spa health club so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important.

What will I do?

Support opening and closing of spa and health club
Show around spa guests
Welcome spa guests for their treatments and spa days
Cash handling and managing pre payments
Support with membership sales, membership enquiries, spa sales and spa enquiries
Carry out pre arrival calls
Managing the spa diary
Carry out spa treatments as and when required
Understand the spa health club operation to offer advice and guidance to all members, potential members and guests
If applicable, carry out plantroom checks on a daily, weekly and monthly basis to ensure operational upkeep of the facility
If applicable, daily water management of the swimming pool and spa pools through regular testing
Liaise with the maintenance teams to ensure the highest and professional of standards for all facilities and services
Ensure high standards of hygiene, cleanliness and tidiness in the health club and spa facilities
Adhere to health and safety, procedures and report anything which causes concern to the appropriate authority
Complete any other adhoc tasks as required
Flexibility to work in other areas as and when required (reception, bookings, retail, food beverage, enquiries, memberships, maintenance and housekeeping, spa leisure)

Is this the role for me?

Previous Spa Therapist experience
Level 3 beauty / spa therapist qualification
Pool Plant/Pool Lifeguard qualification would be a distinct advantage
Passion for delivering exceptional guest services
Strong customer service skills
Courteous and pleasant attitude towards guests and other team members
Patience and good listening skills
Conflict resolution experience
Good telephone manner and IT Skills
Ability to work under pressure and able to multitask
Good attention to detail
Ability to take initiative and a practical approach to problem solving
Due to the nature of the role industry, flexibility is required to working hours as weekend and evening work will be required
Good time management and organisational skills
Ability to work as part of a team

Why The QHotels Collection?

Family and Friends discounts in hotels across The QHotels Collection
Free onsite parking
Various Employee celebratory days throughout the year
Support with training professional qualifications, including course fees
Carve out your own career path with The QHotels Collection as there will be progression career development opportunities across our hotel portfolio
Internal talent exchange network Access to an Employee Assistance Programme, 24/7, 365 days a year

The Armed Forces Covenant is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.