Radiology Receptionist - Headington, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust
Oxford University Hospitals NHS Foundation Trust
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Headington, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
The receptionist role is essential to ensure the efficient pathway flow of patients through the Radiology department. This post is part of a pool of staff who will help to cover all Radiology reception desks.

Without sufficient reception staff we are unable to support 7 day working that is essential to achieve waiting time KPI's.

The receptionists also cover the back office to include courtesy calling and admin tasks relevant to the post.

Radiology receptionists ensure patient information is up to date and accurate on both Radiology and Trust wide information systems.

They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.


The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.


Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

The reception post is the first point of contact for patients, clinicians, and visitors to the department. The Radiology service requires a professional, polite, and confident individual who can demonstrate confidentiality at all times.


In addition, responsible for various administration tasks to include follow up communication with patients that have failed to attend appointments, courtesy calls and monitoring the waiting room to ensure patients are accommodated in a timely manner.


Radiology is a busy patient centred department and this position will work as part of an administration and clerical team, with good peer group support and appropriate training provided as necessary.

Experience of working with hospital software is advantageous.
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