Contract Support Officer - London, United Kingdom - Page Personnel Public Sector & Not for profit

Page Personnel Public Sector & Not for profit

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Client Details
An expanding Housing Association are in need of a Contract Support Officer to join their team.

Description

The key responsibilities:

To support the provision of a proactive customer focused approach to the delivery of services. Using satisfaction data to shape the service and evidence improvements.
To support to the Maintenance Contracts Manager in the administration of maintenance contracts including attending meetings and taking of minutes.
Produce performance reports from Active-H housing management system on repairs and voids delivery performance.
To monitor and report on repairs and voids performance against Key Performance Indicators and the teams' delivery targets.
To verify and update planned maintenance component renewals within the Active-H housing management system, as and when components are renewed.
To produce and distribute detailed, monthly, and quarterly reports to evidence repair performance, for contractor performance meetings.
To raise orders and inspections under the direction of the Maintenance Contracts Manager.
To manage the contractor valuation payment process with the Contract Surveyors.
To prepare "Good News" stories for publication internally and in the press

Profile

Minimum of 2 years' experience in administration ideally within the Housing sector with some experience of delivering a repairs function
Up to date knowledge of administration processes and software packages including Microsoft and Active H housing management system.
Knowledge of maintenance functions within the Housing sector

Job Offer