Administration Officer - Nelson, United Kingdom - East Lancashire Hospitals NHS Trust

East Lancashire Hospitals NHS Trust

Verified Company

Nelson, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role of the administration officer is to act as the first point of contact on behalf of the Lancashire Diabetic Eye Screening Programme's patients.

They are directly responsible for the oversight of patient management from front end registration to ensuring adequate call and recall targets are maintained by the creating and editing of clinical locations, database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received.

The creation, editing and maintenance of clinical locations and the appointment schedule ensuring all eligible patients are offered annual screening as per national guidelines and guidance. This will involve the booking, rearrangement and cancellation of appointments via telephone in accordance with programme requirements.
Maintaining an up to date and accurate patient database by undertaking and participating in continual data validation through multiple levels of data analysis.
Timely issuing of all accurate clinical data and screening results to patients and healthcare professionals adhering to national guidelines at all times, in a secure and auditable environment.
Maintain and make available any and all policy documents, audit trails and office Legislative compliance documentation accessible for inspection at all times.
Communicate with healthcare professional, including Ophthalmologists, Optometrists, Diabetic nurses and GP's to determine best levels of care and clinical decisions are followed for patients in line with guidance from the Administration Team Leader.
Ensure all office stationary material are kept stocked and raise any requirements to the Administration Team Leader for timely replenishment.
Identify areas of underperformance or concerns within the programme on a clinical level and to communicate these to the Administration Team Leader and Programme Management.

The Lancashire Diabetic Eye Screening Programme serves the needs of over 79,000 people with Diabetes across the Lancashire area, we screen from 34 community clinic locations which include long stay custodial environments, GP led health centres and community hubs.

The Administration team is based at the Holden Centre in Barrowford and manages the call and recall of the diabetic poulation on an annual basis.

The Lancashire Diabetic Eye Screening Programme is provided by East Lancashire Hopsitals NHS Trust

Our team

Working with other ddministrators, you'll be mentored and supported by our established and experienced team, to ensure you understand and learn everything you need to deliver an exceptional service to our patients.

Who you'll be

We want to make sure you are set for success; this isn't all about your skills and that is why we would love to talk to you even if perhaps you don't fit all of the below.

- customer focused with brilliant interpersonal skills
- willingness to learn
- organised and able to prioritise tasks
- good problem-solving skills
- able to work under pressure
- any previous experience working with the public is ideal either face to face or in a call centre environment

1) Maintain an up-to-date and accurate database reflecting the diabetic retinal screening population of East Lancashire (people with diabetes aged 12 and over registered with an East Lancashire General Practice) such as will support an effective call/recall system

This will include:

New diagnoses
New registrations
Change of contact details
Change of GP
Deaths
Moves out of the area.

Exclusions

Ensure that the database accurately reflects the eligibility for screening of the population.
A person with diabetes who has made his or her own informed choice that he or she no longer wishes to be invited for screening
A person with diabetes who is under the age of 12 years
A person with diabetes who does not have perception of light in either eye
A person with diabetes who is terminally ill
A person with diabetes has a physical or mental disability preventing either screening or treatment
Ensure that all decisions are appropriately authorised by the patient and/or consultant and/or GP.
Ensure that all decisions are accurately recorded on computer and paper systems and communicated appropriately to the patient and his/her GP.
Ensure that the appropriate information is enclosed with all patient communications.

Call/recall

Understand and use the computer system appropriately to identify those patients to be called/recalled.
Ensure that all new diagnoses are offered an appointment within 3 months of diagnosis.

Suspensions

1.

Maintain systems (computerised and/or paper) to allow:
1. the identification of patients under the care of an ophthalmologist
2. obtaining written instruction from the relevant ophthalmologist as to whether or not screening should be offered
3. the suspension from recall of those patients to whom screening should not be