Infrastructure Manager - Bedford, United Kingdom - Service Express

Service Express

Verified Company

Bedford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To further strengthen the leadership and support our ambitious growth journey, Service Express needs an
Infrastructure Manager. They will be responsible for the operation, management and maintenance of all UK and European infrastructure.

They must ensure infrastructure is performing at optimum levels.

This is a
Hybrid opportunitywhere we would look for the Infrastructure Manager to be in the office between 2 and 3 days per week.

Success for this individual will rest heavily on their ability to think and act as a business leader, to build trusting relationships with the senior management team and our customers and work collaboratively across the whole business, including colleaguesin the US.

Here's what this position is all about:

Lead the IT Infrastructure resources to improve infrastructure cost, performance and customer satisfaction
Responsible for the 10 engineers in the team.
Build a culture, where everyone strives to do their best to deliver great service to the customer and value for Service Express
Act as a change leader and drive the continuous evolution of the delivery organisation
Work closely with all colleagues to drive change across the entire organisation
Continuously look for new ways of delivering solutions/service to our customers going forward
Ensure infrastructure SLAs are met
Ensure IT assets are recorded, tracked and up to date
Partner with Compliance to ensure Infrastructure is aligned and supports inplace frameworks (such as ISO27001, SOC2)
Ensure support teams have tools and resources to delivery efficient, good quality service
Deliver sufficient infrastructure capacity
Be technical escalation point for any infrastructure issues.
Ensure all systems are monitored, and any issues resolved quickly

What we are hoping you can bring to the Service Express team:

Has the ability to build and develop a high performing team, fostering an environment of inclusion and openness. Empowers team members and gives them accountability
Demonstrates commerciality, decisiveness, determination and tenacity to drive exceptional performance. Actively seeks and implements new and better ways of achieving positive business outcome
Has detailed working knowledge of many key technologies and services including
IBMi, Unix, x86, SAN, VMWare, IaaS and networking.
Understands cloud and onpremise technologies
Has experience in working in MSP
Has working knowledge of Security best practices
Has ability to build credible relationships outside of their reporting structure through proven powerful communication and persuasion skills. Can quickly build trust and achieve collective buyin across the whole of the business
Has 810 years of industry experience
Has substantial experience with operating within B2B services in the UK/Europe, ideally for a US headquartered business
Has prior experience with optimising processes, tools, technology and people

What you will get?

Up to £70,000 annual salary

- up to 15% Bonus in line with SLA's

Car allowance of £575 per month or choice of an electric Vehicle.
Company mobile and laptop
Lifestyle Benefits, Employee Assistance Program, Life assurance, Private Medical Insurance and more.
Paid volunteer hours
A Collaborative company that focuses on providing our employees and customers through the best experience
On site Gym and use of personal trainers