Medical Receptionist - Lincoln - Woodland Medical Practice

Description

Job Summary

Woodland Medical Practice is seeking a temporary Medical Receptionist for 24 hours per week. The practice has approximately 8000 patients, three GP partners, and an experienced nursing and administration team.

The role offers flexible working with occasional holiday cover and late evening shifts as part of a rota.

Main Duties

The position involves working as part of a close team dealing with patient queries, booking appointments, raising repeat prescriptions, and liaising with GPs and other healthcare professionals.

The ideal candidate will have excellent telephone manners, experience in dealing with the public, and good IT knowledge and skills. Training will be available.

A personable, outgoing, and friendly manner is essential for this role.

About Us

The practice consists of seven receptionists, two secretaries, and admin staff. We have six GPs, one Advanced Nurse Practitioner, and an established nursing team.

We work in a small, close, friendly, and supportive team where teamworking is essential. We support flexible working requests wherever possible and encourage development within roles.

You would be entitled to join the NHS pension scheme.

Job Description

Job Responsibilities

JOB TITLE: MEDICAL RECEPTIONIST

REPORTS TO: PRACTICE MANAGER

HOURS: Part-time temporary, minimum 24 hours per week

The purpose of this role is to:

Offer general assistance to the practice team and project a positive, friendly image to patients and visitors, either in person or via the telephone.

Receive, assist, and direct patients in accessing appropriate services or healthcare professionals in a courteous, efficient, and effective way.

Undertake administrative duties to assist in the smooth running of the practice, including providing secretarial and clerical support to clinical staff and other team members.

Facilitate effective communication between patients, primary healthcare team members, secondary care, and other associated healthcare agencies.

Duties and Responsibilities

The duties and responsibilities may include any or all of the following items. Duties may vary under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security according to practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits, and telephone consultations, ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming/outgoing mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions according to practice guidelines
• Computer data entry/data allocation and collation; processing and recording information according to practice procedures
• Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers
• Providing clerical assistance, including word/data processing, filing, photocopying, and scanning
• Keeping the reception area, notice-boards, and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality

In the course of seeking treatment, patients entrust us with sensitive information related to their health and other matters. They do so in confidence, expecting staff to respect their privacy and act appropriately.

The post-holder may access confidential information relating to patients, carers, practice staff, and other healthcare workers. This information should only be divulged to authorized persons according to practice policies and procedures regarding confidentiality and data protection.

Health & Safety

The post-holder will assist in promoting and maintaining own and others' health, safety, and security, as defined in the practice health and safety policy, manual, and published procedures. This includes:

• Using personal security systems according to practice guidelines
• Identifying risks involved in work activities and managing them
• Making effective use of training to update knowledge and skills
• Using infection control procedures, maintaining work areas in a tidy and safe state
• Actively reporting health and safety hazards and infection hazards
• Keeping own work areas and general/patient areas clean and tidy
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified
• Demonstrating due regard for safeguarding and promoting the welfare of children

Equality and Diversity

The post-holder will support equality, diversity, and rights of patients, carers, and colleagues, including:

• Acting in a way that recognizes the importance of people's rights, interpreting them according to practice procedures and policies, and current legislation
• Respecting patients', carers', and colleagues' privacy, dignity, needs, and beliefs
• Behaving in a welcoming, non-judgmental manner, respecting individuals' circumstances, feelings, priorities, and rights

Personal/Professional Development

The post-holder will participate in any training program implemented by the practice, including:

• Annual individual performance review, maintaining a record of personal and/or professional development
• Taking responsibility for own development, learning, and performance, demonstrating skills and activities to others undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, including:

• Alerting team members to issues of quality and risk
• Assessing own performance, taking accountability for actions
• Contributing to the effectiveness of the team, reflecting on activities and suggesting improvements
• Working effectively with individuals in other agencies to meet patients' needs
• Effectively managing own time, workload, and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize people's needs for alternative methods of communication and respond accordingly

Person Specification

Experience

Essential

• Experience working in a front-of-house environment
• Friendly, approachable, and presentable
• Good IT knowledge and skills