Customer Service Advisor - Norwich, United Kingdom - Broadland Housing

Broadland Housing

Verified Company

Norwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hybrid Homeworking with office base in Norwich (Minimum 2 days a week in the office)

Full time, 37 hours per week on rota basis: (Operating hours 8.00am - 5.30pm, Monday to Thursday and 8.00am - 5.00pm on Friday)

Starting salary of £24,420 per annum, with future progression opportunities to £25,980 per annum

Fixed Term Contract for 12 months

About the role

We are looking for an experienced Customer Service Advisor to join our team, who is passionate about helping people and wants to deliver excellent service to our customers.

The role will require you to:
Provide a one stop service to our tenants.

Report and schedule repairs to our homes.

Deal with basic rent and housing enquiries.

Work closely with our inhouse teams, suppliers, contractors, and tenants, to ensure an efficient service is delivered.

Support our customers to access and engage digitally.

Please see job description for full details of the role

About You

This role is ideal for somebody who wants to develop themselves or have a career in the Housing Sector.

You will need to problem solve, be able to self-motivate and use your own initiative whilst working alone and take pride in your work and providing an excellent service.

About Us

Broadland Housing Association offers more than 5,500 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone.

We are one of the top 25 Housing Associations to work for in the UK and feature in the top 75 organisations to work for in the East of England.

We also offer staff many other great benefits such as enhanced annual leave, generous contributory pension scheme and access to an Employee Assistance Programme to support you when you need it.

Please refer to our Benefits document on our website.

Closing date:
Monday 01 April 2024