Air Ticketing Executive - Horley, United Kingdom - Alternative Airlines

Alternative Airlines

Verified Company

Horley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily, and every booking and every customer counts to us

What is happening now:
We are in the amazing position, that have grown so we are looking for new staff This will be a hybrid role of part working form home and part office work
- but this is once you have passed your probation so you must be able to work from our office in Horley. We are open from 8am

Midnight 7 days a week. This is on a 4 days on 4 days off roster basis and the shifts are either , , ,

The Role:

Working across different systems to issue tickets on numerous airlines
Following internal processes to confirm bookings
Question and provide solutions to ticketing issues
Processing refunds, cancellations and reissues
Dealing with airline queues
Follow internal processes on preventing fraudulent bookings
Opportunity to work alongside our development team to simplify ticketing processes
Support the customer service team with ticketing issues.

Essential Skills:

Previous experience working in a ticketing team
Amadeus GDS is essential
Be able to multitask at a fast pace whilst maintaining a high level of attention to detail
Highly organised, proactive, able to manage multiple priorities and meet deadlines

What we offer:

Competitive salary
Full training given
Modern office
Free parking
Pension scheme
Free Wi-Fi
Summer & Christmas parties
Travel perks
Opportunity to directly and personally influence the next stage of growth of a young, innovative and fastgrowing OTA

Benefits:

Flight credits of up to £1000 per year based on length of service
2 extra wellness holidays per year focusing on employee wellness
A 2week paid sabbatical for every 5 years of service

Great Place to Work
Alternative Airlines is officially certified as a Great Place to Work This certification was independently awarded by Great Place to Work after they conducted an employee survey that showed:

97% of employees agree that Alternative Airlines is a great place to work
97% of employees agree that they're treated as a full member regardless of their position
100% of employees agree that they're made to feel welcome when joining Alternative Airlines

Salary:
£20,000.00 per year

Work Location:
Hybrid remote in Horley, RH6 9ST