Customer Success Executive - London, United Kingdom - Sphere Digital Recruitment

Sphere Digital Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Success Executive - Hyper Growth VR Edtech SaaS Platform

£30-40k plus 20% Bonus

Central London/Hybrid Working

The Company:

Founded in 2016, my client is a one of a kind immersive edtech SaaS platform leveraging Virtual Reality and AI to deliver effective and scalable soft skills training.

They have worked with some leading education and government contracts across the UK andUS on topics such as Leadership, Communication, Interview Skills and Race training.

They are backed with government funding to provide revolutionary training and have seen 1200% year-on-year growth, with great success in winning lots of new business across the education, government and private sectors.

They are currently a business of 20 people and are looking to bring in their 3rd Customer Success hire, to support their Lead CSM in working with their clients to onboard, demo, train and level up their platform usage.

The Role:

As a
Customer Success Executive, you will:

Maintain a self-starter attitude while managing inbound leads
Nurture and close leads in your pipeline
Anticipate needs by studying services and conducting market research to identify new leads
Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward
Collaborate with sales teams by bringing innovative lead generation ideas to each weekly meeting

What you need:

Flawless communication skills, both written and oral
Commercial experience where you've proven that you can build relationships
Working knowledge of the immersive learning market or the ability to learn new

software quickly

Demonstrated ability to work solo as well as being a productive team member
Curiosity and knowledge of sales tools
Proven work experience where you can demonstrate your skills

Who you are:

Exceptional interpersonal skills, both written and verbal, ability to build longlasting relationships and become a trusted advisor
Entrepreneurial, selfstarter, ambitious and hardworking, excited to actively contribute to a startup success story
Excellent organisational & time management skills, comfortable handling multiple work streams in a demanding and fastpaced environment

Benefits:

Working in one of the industry's hottest startups, with the opportunity to learn quickly from experienced entrepreneurs in the VR space
Flexible working environment we're outcomefocused
Fun and supportive culture we firmly believe in fostering a positive work environment, which means having fun as a team while challenging ourselves
25 days paid holiday
Pension scheme

Courtney Gresty

Team Leader - Customer Success

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you.

You can see more of my current vacancies by looking at my profile here

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ?talent globally.